Customer Service Coordinator

Role Summary:

We are seeking a Customer Service Coordinator to provide exceptional service to clients, which include leading grocers and retailers. This role focuses on managing communications, order entry, and customer inquiries while ensuring smooth coordination across production and logistics teams. Individuals with industry experience in B2B customer service, food production, or manufacturing will thrive in this fast-paced, dynamic role.

Key Responsibilities:

• Order Management: Process EDI/manual orders and address any discrepancies.
• Customer Support: Respond to inquiries via email, phone, and chat while maintaining a professional and customer-focused attitude (60% emails, 40% calls).
• Coordination: Work with production and logistics teams to ensure accurate, on-time order fulfillment for large retailers and grocers.
• Data Management: Use Excel , including advanced functions like Pivot Tables , VLOOKUP , and other formulas, to manage large datasets like SKUs and ensure accurate reporting.
• Problem Resolution: Investigate customer complaints, clarify issues, and propose tailored solutions. Follow through to ensure resolution.
• Product Knowledge: Maintain expertise in egg-based products, including types, sizes, packaging, and storage requirements.
• Recordkeeping: Document customer interactions, order details, and resolutions while ensuring compliance with company policies.

Skills and Qualifications:

• Experience: 5-7 years in a B2B customer service role , preferably in a manufacturing or food production environment.
• Excel Proficiency: Advanced skills required (Pivot Tables, VLOOKUP, data analysis). Macro experience is a bonus!
• Communication: Excellent verbal and written communication skills to interact professionally with customers and internal teams.
• Problem-Solving: Strong ability to identify, address, and resolve customer issues effectively.
• Time Management: Capable of handling multiple tasks, prioritizing responsibilities, and meeting deadlines in a fast-paced environment.
• Work Environment: Must be available for onsite work in Irvine, CA , with rotating Saturday and holiday coverage. Flexibility with schedule changes may be required.

Compensation & Benefits:

• Hourly Rate: $25.00 - $35.00/hour (DOE).
• Comprehensive Benefits:
  • Medical, Dental, Vision insurance.
  • Company-paid Life & Disability Insurance.
  • 401(k) Plan with employer match.
  • Generous PTO accrual, with some flexibility for outstanding candidates (e.g., front-loaded PTO, sign-on bonuses).
• Perks:
  • Free daily lunch, unlimited snacks, and refreshments.
  • Free onsite gym access.
• Growth Opportunities: Join a company experiencing dynamic growth with plenty of room for career advancement!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.