Spa Receptionist

Press space or enter keys to toggle section visibility

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an extraordinary Spa Receptionist. This role is responsible in providing Rosewood Miramar Beach guests and associates a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote Sense Spa members /guests with the highest level of services to increase sales and demand repeat business.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Follow Spa opening procedures.
• Report to work in appropriate uniform, on time, and well-groomed according to Rosewood Miramar Beach guidelines.
• Guest Service

Assist guests in the following areas:

a. Spa, dining and other reservations and information.

b. Locker key administration

c. Salon and Fitness rooms

d. Towels, robes, sandals and amenities maintenance.

• Attend all scheduled associate meetings.
• Follow-up to spa director on all comments, concerns and suggestions made by associates and Rosewood Miramar Beach members and guests.
• Explain and promote all spa facilities, services and activities.
• Knowledgeable in all aspects of spa services, programming and reservations.
• Receive and manage all locker room supplies and equipment.
• Continually strive to improve the procedures at the spa reception desk.
• Follow spa attendant’s procedures in the spa policy/procedure manual.
• Model and reinforce all standards and policies set by The Spa at Rosewood Miramar Beach
• Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the associates’ knowledge base and effectiveness.
• Attend all spas’ training sessions on a consistent and regular basis.
• Responsible for maintaining helpful, cooperative relations with co-workers.
• Responsible for adhering to Rosewood Miramar Beach employee handbook guidelines and The Spa Policy/Procedure manual
• Responsible for adhering to Rosewood Miramar Beach core values.
• Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
• All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of SpaSoft is an asset.

Language: Required to speak, read and write English. Fluency in additional languages is a plus

Physical Requirements: Must endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Education: High school school diploma, or diploma or degree in a related field, or equivalent work experience with an hospitality background.

Licenses & Certifications: None required. CPR certified preferred.

Experience: Previous experience in a luxury spa environment, preferably within a luxury or ultra-luxury hotel. A background in fitness education and/or health related discipline is an asset.

The pay scale for this position is between $19.04 and $19.54/hour plus upsell incentives. This is the pay range for this position that the Hotel reasonably expects to pay.