Customer Service Representative

The Opportunity We are seeking a detail-oriented Customer Service Representative to join afast-paced customer support team. In this role, you will be the primary point of contact for wholesale distributors, independent sales representatives, and commercial clients. You will process purchase orders, assist with product cross-referencing, verify real-time inventory across regional fulfillment centers, track shipments, and resolve order discrepancies. Required Qualifications & Skills

• Experience: 2+ years of B2B customer service, order entry, or sales support experience, ideally within lighting, electrical supply, manufacturing, building products, or wholesale distribution.

• Data Entry & System Skills: High speed and accuracy in data entry. Proficiency with ERP systems (such as SAP, Oracle, NetSuite, or proprietary inventory databases) and Microsoft Office Suite (Word, Excel, Outlook).

• Communication Strengths: Professional written and verbal communication skills with a strong phone etiquette tailored to business clients and field representatives.

• Technical Aptitude: Ability to learn extensive product lines, part numbering schemes, and technical specifications quickly.

• Problem-Solving Ability: strong organizational skills, high attention to detail, and the ability to multitask in a fast-paced environment with tight shipping deadlines.

salary: $24 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• B2B Order Processing: Receive, review, and accurately enter high-volume purchase orders submitted via phone, email, electronic data interchange (EDI), and customer portals into the ERP system.

• Distributor & Sales Rep Support: Assist electrical distributors and field sales representatives with product availability, pricing verification, lead times, order tracking, and freight status across nationwide distribution centers.

• Product Knowledge & Cross-Referencing: Utilize internal catalogs and product databases to assist callers with part-number lookups, specifications (e.g., lumens, wattage, voltage, color temperature/CCT), and equivalent product cross-references.

• Returns & Claims Processing: Issue Return Merchandise Authorizations (RMAs), process freight claims for damaged or missing items, and coordinate credits with the accounting department.

• Shipment & Logistics Tracking: Partner with shipping, warehouse, and logistics teams to track order statuses, expedite urgent shipments, and resolve delivery delays.

• Customer Dispute Resolution: Investigate and resolve billing, shipping, or part discrepancies promptly while maintaining a professional, helpful demeanor.

Skills

• Customer Service
• Order Fulfillment
• Client Service
• Email Communication
• Phone Communication
• Lighting Industry
• Data Entry

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.