Business Operations Associate- Part Time
- Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
- Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
- Seeks win/win solutions for the customer and partners appropriately
- Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
- Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),
- Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with
- Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
- Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
- Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
- Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.
- Pleasant, but noisy office environment
- Numerous distractions and disruptions due to incoming communication
- May require walking or standing for extended periods of time
- Variety of work schedules with shifts that do include nights, weekends, and holidays.
- Wear CarMax clothing (acquired through the company) at all times while working in the store
- Read, interpret and transcribe data in order to maintain accurate records
- Use resources and partnership to balance the needs of the customer and the business
- Understand numeric filing system
- Use word processing, spreadsheet and other programs, displaying intermediate PC skills
- Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
- Lift objects that weigh as much as 15-20 lbs
- Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
- Complete CarMax provided training as required
- Develop partnerships with Sales team and other departments in order to provide quality customer service
- Maintain confidentiality of all records, files and reports within the scope of the position
- Report Asset Protection and/or Human Resource related issues to management
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