Office Assistant

About Our Company: Cleanerific is a premier cleaning service provider based in San Francisco, dedicated to delivering unmatched reliability and a customer-centric experience. We pride ourselves on maintaining the highest standards of cleanliness through eco-conscious practices and a detail-oriented approach that sets us apart in the industry. Our team is the heart of our success. We foster a supportive work environment built on professional growth, safety, and a shared commitment to excellence. Whether we are servicing residential homes or commercial spaces, we focus on providing a seamless, high-quality service that our clients can trust every time.

Function: Support to our Management Team, working collaboratively to continue the development and oversight of our vision and values. Responsible for answering incoming telephone calls in a professional manner, operating our system, and performing various clerical duties.

Ambassador Role:

- Takes initiative to work both independently and collaboratively

- Remains professional under pressure and demonstrates responsible decision-making in stressful or unexpected situations

- Values honesty and works with integrity

- Welcomes change and openly embraces continual learning

- Openly communicates, provides timely feedback and shares ideas

- Solution-oriented and proactive when presented with problems

Job Responsibilities:

- Provide excellent customer service

- Contribute to the efficiency of our team

- Report issues regarding staff

- Resolve questions with customers

- Respond and move to resolve all complaints in a timely manner

Specific Job Responsibilities:

- Support administrative operations

- Assist clients with bookings and general inquiries

- Provide clear, friendly communication by phone and email

- Promote programs and help guide customers to the right offerings

- Keep the office clean, organized, and well-stocked

REQUIRED QUALIFICATIONS

- 2–3 years of experience as an Office Assistant or in a similar role

- Exceptional attention to detail and accuracy

- Excellent English reading comprehension and writing

- Clear speech.

- Adaptable and flexible — able to accommodate and adjust to changes in work responsibilities and priorities.

- Able to work independently on tasks and projects without supervision in an effective and efficient manne.

- Anticipates assistance needed by identifying problems, needs, options, and solutions before being asked.

- Excellent interpersonal and verbal communication skills.

- Strong organizational and time-management abilities.

- Proficiency in Google Suite, and emerging tools (e.g., AI platforms like ChatGPT).