Asst Branch Manager
- Assists Branch Manager in developing and implementing strategies to capitalize on opportunities, highlight the features and benefits of our products and services, support overall credit union member services, promotions and member service objectives and expectations.
- Support Branch Manager in developing a culture within the branch in which quality and continuous improvement on all performance accountabilities and member interactions.
- Develops and inspires a highly efficient and productive branch team focused on delivering exceptional member service and offering solutions to improve members' financial well-being by tailoring recommendations with Patelco's products, services, and digital solutions.
- Ensure all team members are trained on all functions within the branch through effective communication and implementation of new/revised policies and procedures.
- Proactively identify any potential issues keeping the branch and team members from providing exceptional member service and collaborate on solutions with the Branch Manager.
- Respond and monitor branch's Financial Wellbeing Survey feedback from members, and provide coaching, training and feedback to team members and departments as necessary.
- Identify any potential issues keeping the branch and team members from providing exceptional member service and collaborate on solutions with the Retail Performance Manager and Regional Director.
- Ensures delivery of exceptional member experience and handles member escalations with a sense of urgency.
- Supports the career development of team members through consistent coaching, professional development, and purposeful career pathing steps.
- Collaborates with business partners to proactively acquire new business relationships and expand existing business relationships.
- Understands and models the Mission, Vision, and Core Values with both team members and members.
- Ensures the daily branch operations are conducted in accordance with established credit union policies to include legal and regulatory requirements.
- Manages and leads team members through a changing environment and resolves stressful situations with tact and diplomacy.
- Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services.
- Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.
- All other duties as assigned. Qualifications:
- Bachelor's degree (B.A./B.S.) or AA in business related discipline or equivalent (preferred)
- Three to four years' prior branch supervisory or team lead experience in a credit union or banking environment
- Excellent computer skills MS Windows and MS Office (Word & Excel)
- Excellent organization and time management skills.
- Demonstrated proficiency in supervising and motivating team members.
- Ability to manage all priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to organize and prioritize information, job tasks and workload to consistently complete all branch work in a time sensitive manner.
- Ability to work independently and as a team member while using discretion in decision making and good judgment problem solving
- Excellent written and oral communication skills; strong organizational, problem-solving, and analytical skills.
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
- Rewards for completing wellness related activities
- Competitive compensation packages with bonus opportunity
- 401(k) with 3% Safe Harbor and 5% employer match
- Discounts on loan products
- Tuition reimbursement
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
- Calm & Wellness app
- On-the-job training and skills development
- Internal transfer opportunities for career growth
- Volunteer work
Recommended Jobs
Merchandiser/Visual Display Associate
At the Carlisle Gifts in Sarasota , we’re looking for people who love working in fast-paced environments with great teams providing special experiences for our guests. And, we’re thankful for our g…
Private Duty Nurse - Arleta
All Care Home Health Provider is committed to caring. Serving the community for 30 years, we help educate our nurses with continuous clinical skills training for your home care career advantage. …
Senior Software Engineer - Backend
Senior Software Engineer – Flights Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As a Senior Engineer in the Flights group, yo…
Software Engineer, Frontend
About the Role The ideal Frontend Software Engineer candidate will be at the forefront of delighting customers to advance the electrification movement. Their technical skills, grounded in a deep u…
Litigation Associate
Job Description Job Description Fellner Law Group currently has an opening for either a full-time hybrid or Contract Litigation Associate for our professional negligence / commercial litigation t…
Volkswagen - Service Advisor
As a Service Advisor, you are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. Automotive Serv…
IT Security Consultant
We have an immediate opening for an information security consultant. Candidate must have the following skill sets as described below. It will be an individual contributor position will not be l…
Software developer
, 20 hours per week Position: Software Developer Company Overview: Aniesispharma is a leading pharmaceutical company based in California, dedicated to developing innovative treatments for …
Staff Software Engineer
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow st…
Senior Data Scientist
The Senior Data Scientist will be a key member of the Data & Analytics team reporting directly to the Head of Data. This role blends advanced data science and machine learning applications—including …