In Room Dining Manager
Join us and become a Heartist . Job Description Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Lead and manage the In Room Dining & Minibar team ensuring service standards are followed
- Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures
- Ensure effective working relationships and clear communication is maintained with all colleagues and leaders in the Food & Beverage and other departments
- Develop and administer the departmental Employee Engagement Survey Action Plan
- Ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary
- Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
- Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
- Address guest concerns and react quickly and professionally
- Balance operational, administrative and Colleague needs
- Conduct daily pre-shift briefings communicating service expectations and priorities.
- Maintain visible leadership presence during peak service periods.
- Conduct regularly scheduled departmental meetings and one on one's with department colleagues to maintain Employee engagement
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
- Departmental payroll administration
- Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met
- Other duties as assigned
- Previous F&B department head level experience required
- Must have strong, proven leadership qualities and management skills
- Working knowledge of Silverware POS, Microsoft applications and Scheduling standards an asset
- Post-Secondary Degree in Hospitality or Food and Beverage Management an asset
- A demonstrated ability to delegate tasks to team members and follow up on same - ensuring results
- Participation in Fairmont Brand Promise, Train the Trainer, and Interaction Management an asset
- Self-motivated, with the ability to make effective decisions
- Demonstrates initiative, and the ability to multitask and work with minimal supervision
- Ability to maintain high service levels under pressure
- Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
- Seated computer work, including constant keyboarding and mousing
- Occasional lifting up to 25lbs
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
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