Head of Data Operations (San Francisco)
Truetax, Enterprise AI for Gov Tax Administrators, is seeking a Data Operations Lead who will support the execution of the company's mission - to drive efficiencies of tax systems. You will work alongside the co-founders (multiple venture-backed exits; Oxford / Harvard grads) to set up and manage a distributed team of para-legal writers, support teams, and data analysts. We need a self-starter who is curious, self-motivated, relentless in self-improvement, and who can motivate all those around them. They need to be willing to get into the weeds to deeply understand GenAI system processes and train the team. They need to have a deep commitment to our mission and be ready to move fast.
Responsibilities
- Hire, onboard, and train team (remote + local)
- Manage performance of team members and ensure high quality
- Respond to and digest customer feedback, ensuring resulting improvements
- Create and maintain training materials to ensure high team performance
- Be hands-on with GenAI data operations
- Meet, manage, and communicate tight deadlines
Requirements
- Deep commitment to the mission of Truetax we are a mission-driven startup solving a systemic failure
- 2+ years of experience managing people
- Has hired, onboarded, trained, and managed remote teams
- Sufficient technical understanding of a modern, evolving GenAI system
- Structured thinker with an analytical mindset
- Excellent communication and execution skills
- Preferred: Experience working with customers in support, success, para-legal, or product roles
- Preferred: Experience in the legal and/or tax space
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information, and Internet
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