Field Service Technician - Casino Gaming (Santa Rosa, CA)

Overview

We are seeking a Field Service Technician to support gaming, fintech, kiosk, ATM, and loyalty equipment across Graton Casino and surrounding locations throughout Northern California. This role is ideal for someone who enjoys hands-on technical work, troubleshooting complex equipment issues, traveling between customer sites, and delivering exceptional customer service in a fast-paced casino environment.

What You'll Do

• Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
• Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
• Provide technical support to customers on operational and maintenance-related issues
• Diagnose mechanical, hardware, software, networking, and system failures using established procedures
• Serve as the primary customer contact for technical service and support-related concerns
• Conduct site surveys and assist with installations, upgrades, and equipment deployments
• Maintain accurate inventory and documentation for parts, repairs, and service activity
• Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
• Participate in an on-call rotation schedule approximately once every four weeks
• Support additional field locations and team members as business needs require

What We're Looking For

• High school diploma or GED required; technical or vocational training preferred
• 2+ years of technician or field service experience in a customer-facing environment preferred
• Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred
• Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired
• Strong troubleshooting, analytical, and problem-solving abilities
• Ability to work independently while managing multiple service calls and priorities
• Strong communication and customer service skills
• Comfortable with moderate to extensive travel throughout Northern California, including occasional overnight stays
• Valid driver’s license and reliable transportation required
• Ability to obtain and maintain a gaming license
• Ability to lift up to 50 lbs and safely work with tools and technical equipment
• Comfortable working in casino and customer-facing environments

Keys to Success

• Delivering timely and effective technical support with minimal downtime for customers
• Building strong customer relationships through professionalism and responsive service
• Maintaining strong organization, inventory accuracy, and detailed service reporting
• Demonstrating adaptability and accountability in a fast-paced field environment
• Working independently while remaining collaborative and supportive of teammates
• Showing initiative, continuous learning, and a willingness to grow within the technician career path

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