Director of Operations
- Partner with the SVP, Operations and cross-functional leads (Product, GTM, People, and Finance) to define and execute Decagon’s operating priorities.
- Build and refine scalable processes to improve efficiency, decision-making, and cross-team collaboration.
- Partner with Finance and Founder’s Office to drive strategic planning business review processes to ensure alignment and accountability across the company.
- Develop and manage dashboards and metrics to track company performance and identify opportunities for operational improvement.
- Support high-impact initiatives for the SVP of People and Operations such as org design, enterprise systems and tools selection, cross-company operational process improvements (i.e., end-to-end workflow automation, customer feedback loop implementation, onboarding and enablement)
- Lead problem-solving and analysis for complex business questions, translating data into insights and actionable recommendations.
- Serve as a trusted advisor and thought partner to leadership, both strategic and hands-on when needed.
- 8+ years of professional experience, ideally including top-tier consulting (e.g., McKinsey, BCG, Bain) or a strategy/operations role at a high-growth tech company.
- Proven ability to structure ambiguous problems, manage cross-functional stakeholders, and deliver measurable impact.
- Highly analytical, data-driven, and comfortable working in fast-paced, evolving environments.
- Excellent written and verbal communication skills; able to distill complex ideas clearly and effectively.
- Comfortable balancing strategy with execution — you can both design the playbook and run the play.
- Passion for technology and innovation, with a bias for action and continuous improvement.
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
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