HospitalityOffice Services Supervisor Mon-Fri 730am-430 pm

Williams Lea is hiring for a Hospitality/Office Services Supervisor for our Santa Monica office to work Monday to Friday 7:30 am to 4:30 pm!

Pay : $68640- $70000/salary

Benefits :

• Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)

• 401k Retirement Savings Plan Including Employer Match

• Paid Time Off (PTO)

• Life Insurance

• Paid Parental Leave

• Short-term & Long-term Disability

• Healthcare & Dependent Care Flexible Spending Accounts

• Domestic Partner Coverage

• Commuter Benefits

• Legal Assistance

• Employee Assistance Program (EAP)

• Additional Employee Perks and Discounts

Job Duties:

• Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees

• Manage relationships with clients by ensuring a high level of customer satisfaction

• Establish execute and sustain quality service delivery through standard operating procedures account planning and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance

• Drive continuous improvement; keep client and manager informed of significant and potential issues and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client

• Responsible for employee lifecycle of direct and indirect reports including but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning development and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management

• Ensure direct and indirect reports understand and are compliant with company and client policies service level agreements (SLAs) and expected quality of work utilizing corrective action when necessary

• Engage in regular and consistent communication with employees hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information as well as to discuss clear expectations performance and progress against goals and development

• Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly

• Create and distribute monthly invoice ensuring it meets contractual requirements

• Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making

• Solicit feedback from clients (client outreach) regularly

• Foster cross-training and a sense of team work to optimize client service delivery

• Educate clients regarding Williams Lea services already providing and those available through strong sense of the clients business and the impact our services may have on their success

• Identify opportunities for account growth new services resolutions to client challenges through communication with clients/end-users escalate opportunities to manager

• Participate or lead due diligence implementation (people process technology) for new business within client account; participate as needed on other new client accounts.

• Be able to lift up-to 50 lbs. on a regular basis.

• Adhere to Williams Lea policies in addition to client site policies
  

Job Qualifications :

• Bachelors degree or equivalent experience

• 3 or more yearsproven experience ina customer service environment legal or financial services industriespreferred

• 3 or more years experience in office support including a combination of administrative facilities hospitality reception reprographics andmailroom

• Understanding of USPS regulations

• Understanding of reprographics equipment and usage

• Intermediate Microsoft Office Word and Excel skills

• Basic Microsoft PowerPoint skills

• Prior experience managing vendorspreferred

• Basic P&L understanding a plus

• Demonstrated experience prioritizing competing priorities under tightdeadlines

• Exceptional communication skills both written and verbal

• Good attention to detail

Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Required Experience:

Manager