Operations Engineering Program Manager - AppleCare
Operations Engineering Program Manager - AppleCare
Cupertino, California, United States Support and Service
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there is no telling what you could accomplish.
Apple is seeking an experienced Program Manager to support AppleCare’s Quality, Operations, and Engineering (ACQOE) service channel globally, with a focus on capacity planning, operations management, and PMO activities. This position will be part of the global PMO office supporting all mail in service.
The ideal candidate has a demonstrated track record of managing multiple projects of varying complexity across both technical and business domains, working with cross functional teams. The role requires excellent planning and operational execution skills, along with sustained high performance as measured by key performance indicators. Successful candidates are equally capable of supporting both tactical and strategic initiatives, with a strong focus on driving a world class customer experience while providing clear and effective status updates to peers, executive leadership, and third party partners.
Description
The ACQOE Program Manager will be responsible for executing complex projects across Service Operations, Engineering, and Quality. This role will serve as the lead Program Manager and will frequently present project updates to senior executives. The Program Manager will act as the architect of ACQOE PMO processes and will work with established tools and frameworks to prepare and present ACQOE PMO updates. The role requires familiarity with procurement processes, including creating and managing purchase requisitions to support business needs. This Program Manager
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