Accounts Receivable Specialist
- Manage business-to-business collections activities and follow up on past-due accounts.
- Monitor aging reports and proactively contact customers regarding outstanding balances.
- Apply daily cash receipts from checks, ACH, wire transfers, lockbox payments, and credit card transactions.
- Accurately post and reconcile customer payments to customer accounts.
- Research and resolve unapplied cash, short payments, deductions, chargebacks, and disputed invoices.
- Perform account reconciliations and investigate discrepancies to ensure accurate customer balances.
- Generate and distribute customer statements and aging reports.
- Partner with Sales, Customer Service, Operations, and Accounting teams to resolve billing and payment issues.
- Maintain customer account records, payment terms, and supporting documentation.
- Assist with credit reviews, account setup documentation, and customer account maintenance.
- Prepare weekly collections updates and provide status reporting on delinquent accounts.
- Support month-end close activities, including AR reconciliations, aging analysis, and reporting.
- Process approved account adjustments and write-offs in accordance with company policies.
- Assist with audit requests by providing account documentation and support schedules.
- Identify process improvement opportunities that enhance collections effectiveness and reduce outstanding receivables.
- Maintain detailed collection notes and customer communication records.
- Support special accounting projects and provide additional AR support as needed.
- 2+ years of recent Accounts Receivable, Cash Application, and Collections experience.
- Experience working in a manufacturing, distribution, or product-based environment preferred.
- Strong background in account reconciliations and research of payment discrepancies.
- Experience managing a high-volume customer portfolio.
- Proficiency with ERP and accounting systems.
- Intermediate Excel skills including PivotTables, VLOOKUP/XLOOKUP, sorting, filtering, and spreadsheet analysis.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple deadlines in a fast-paced environment.
- Strong customer service mindset and relationship management skills.
- High-volume cash application experience.
- Business-to-business collections experience.
- Experience reducing aged receivables and improving collection performance.
- ERP experience such as SAP, Oracle, NetSuite, JD Edwards, Microsoft Dynamics, or similar platforms.
- Experience supporting month-end close and audit activities.
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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