Patient Services Coordinator / Patient Concierge

Kforce's client is looking for a Patient Services Coordinator/Patient Concierge to join their team in West Hollywood, CA. Responsibilities:

• Provides international patients and families with assistance in accessing non-medical resources within the medical center and the community
• Assist customers in all inquiries in connection with services provided, hours of operations, key CSI personnel, directions, etc.
• Responds to all customer requests in an accurate and timely manner; Responds to patients' needs in a positive and professional manner by exhibiting good personal relationships and communication skills; Administers patient and family survey
• Prepares and mail welcome packets (e.g., provide information about the medical center, Los Angeles, community, tours, restaurants, grocery stores, attraction sites, recreation and activities, etc.) to all patients
• Triage incoming inquiries, providing patient lounge and telephone coverage; Meets and greets patients and their families; Tracks daily lounge visitor log, concierge services provided and parking validations provided
• Performs concierge services - i.e. hotel accommodations, arranges for transportation, prepares documents for VISA extensions, and other related services
• Maintains a clean and organized lounge, including coffee service; Ordering and restocking lounge supplies and keeping track of lounge amenities and when new amenities need to be ordered; Putting in work orders as needed for the lounge and following up on work order requests; Processes check requests and purchase requisitions for vendors as needed
• Manages the collaborative spaces in the lounge (prayer room/conference rooms, lobbies) to ensure coordinated use and optimum efficiency and customer service
• Assists with developing a network of contacts and resources that can provide assistance in accommodating the diverse requests of CSI and VIP customers
• High School diploma/GED required
• 3 years of experience providing high level customer service/hospitality, addressing and resolving complex issues, preferably in a healthcare setting
• Must have experience working within different levels of an organization, especially leadership and C-Level Executives