Production engineer

Job Title: Production engineer SRE 1 & 2
Location: Sunnyvale, CA or San Jose, CA - 5 days onsite
Type: Full Time Permanent
Client: NeurealM




Job Description:


You will engage in incident response drills, post-mortems, and root cause analysis sessions to learn from past issues and prevent future ones.
• Each morning starts with a structured review of overnight alerts and system performance metrics - identifying any anomalies, triaging what needs attention.
• You will collaborate with your team in a morning stand-up meeting to discuss ongoing projects, recent incidents, and priorities for the day..
• Your tasks will include automating routine processes, analyzing system logs, and developing tools to enhance our monitoring capabilities.
• You'll spend part of your day working closely with software engineers, advising on best practices for resilient code and reviewing changes before deployment.
• Throughout the day, your focus is on maintaining high SLIs and SLOs, ensuring that our infrastructure remains robust and reliable for our customers.
• By days end, you will document your work, share insights with your team, and plan for the next days challenges, always with a customer-centric mindset.
What You’ll Bring to the Team:
• Strong experience with architecture, design patterns, reliability and scaling of new and current systems.
• Experience leading and commanding incidents, including driving root cause analysis, coordinating cross-functional teams, and ensuring follow-through on corrective actions.
• Experience building observability from the ground up — defining SLOs/SLIs, closing monitoring gaps, and implementing alerting strategies that catch failures before customers do.
• Proficiency in Linux kernel internals, with exposure to scheduler, memory allocation, and driver subsystem.
• Experience writing high quality code with at least one programming language (Python, Go, or similar).
• Experience with system-level debugging, including kdump, and kernel panic analysis..
• Proficiency in Infrastructure as Code tooling (Ansible, Terraform, Kubernetes) and CI/CD practices (GitLab CI, AWX, etc.) for bare-metal or cloud infrastructure..
• Experience with TCP/IP and network programming.
• Experience with distributed storage systems and understanding of one or more of object, block, and file storage paradigms..
• Hardware and GPU troubleshooting experience (nice to have).
• Exposure to OVN/OVS-based networking stack (nice to have).
• Strong communication skills.