Spa Experience Coordinator

Accor Hotels
Sonoma County, CA
ACCOR

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
  • Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
  • Learning programs through our Academies
  • Competitive and flexible Health Care Benefit Plans to meet you and your family's unique needs, eligibility after 1 month of employment
Job Description

Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.
  • Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
  • Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
  • Provide general departmental assistance, special projects, group Spa reservations, etc.
  • Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
  • Attend all departmental meetings and trainings.
  • Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
  • Respond quickly to guest requests or complaints and see that appropriate action is taken.
  • Follow up to ensure guest satisfaction
  • Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
  • Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong Inner Personal Skills
  • Ability to handle difficult/pressure situations calmly
  • Cash Handling and basic accounting principles
  • Strong guest service orientation
  • Problem solving skills
  • Effective time management skills
  • Multi-task orientated
  • Excellent computer skills
  • Projects positive, healthful and happy image
Hourly Rate of $27.00

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Posted 2026-05-09

Recommended Jobs

Senior Trusts & Estates Attorney (Sacramento)

Jobot
Sacramento, CA

Litigation Legal Administrative Assistant - Business + Real Estate Litigation! This Jobot Job is hosted by: Jacob Vane Are you a fit? Easy Apply now by clicking the Apply button and sending us y…

View Details
Posted 2026-04-21

Get cash for taking surveys

YouGov
California

Becoming a survey responder with YouGov presents an opportunity to express opinions on a wide range of topics, playing a role in shaping public discourse and influencing decision-making processes.In …

View Details
Posted 2025-12-03

Chapter Director (Santa Rosa)

Prime 8 Consulting
Santa Rosa, CA

Chapter Director – YPO and YPO Gold (Part-Time) Location: San Francisco Bay Area, CA (Hybrid / Primarily Onsite) About the Client YPO is the world’s largest leadership community of chief exec…

View Details
Posted 2026-04-27

Service Center Dispatcher

Elite Service Experts
Sacramento, CA

Position Summary The Residential Plumbing Dispatcher will work under the direction of the Residential Plumbing Manager and is responsible for coordinating and scheduling plumbing service calls for r…

View Details
Posted 2026-03-13

Attorney

TORKLAW
Irvine, CA

APPLY WITH CONFIDENCE! Pay: $85K - $150K DOE TORKLAW is more than an award-winning personal injury law firm. If you bring a growth mindset, take ownership, and are driven by results, TORKLAW of…

View Details
Posted 2026-04-24

Portfolio Analyst (Santa Fe Springs)

Suna Solutions
Santa Fe Springs, CA

Job Title: Portfolio Analyst Location: Santa Fe Springs CA Pay Rate: $35 - $45per hour Duration: Contract Role Job Summary The Portfolio Analyst supports strategic portfolio decision-…

View Details
Posted 2026-04-27

Locum Tenens - OB/GYN Physician

Vitaly Health
Eureka, CA

Locum Tenens - OB/GYN Physician Location: California State Position Overview: Our team at Vitaly Health is looking for a OB/GYN Physician to join our Medical Center on an ongoing Locum Tene…

View Details
Posted 2026-04-27

Multi-Modality Specialist - CT & X-Ray, Full-time, Night Shift

Adventist Health
Tuolumne, CA

JOB DESCRIPTION Adventist Health Sonora has been one of the area's leading healthcare providers since 1900. We are comprised of a 72-bed hospital, 30 medical offices, comprehensive cancer care and…

View Details
Posted 2026-05-09