Order Fulfilment Lead
- Supervise and coordinate the activities for picking (both RF and by autonomous robot) and packing team, up to 18+ associates
- Plan, reassess, and prioritize tasks for the team to ensure optimal productivity and to meet daily goals/duties.
- Review and prepare reporting daily on workload, productivity metrics, risks and order fulfilment
- Create, Monitor, and Enforce compliance with SOPs to maintain quality and accuracy of orders
- Coordinate with departments such as planners, inventory, shipping and customer service, to ensure smooth operations and timely order processing. Prioritize, rearranging tasks/orders to ensure the team’s productivity and use of appropriate time
- Identify areas for improvement and implement efficient practices to enhance productivity, time, and costs
- Keep management informed of operations, opportunities, including any safety or process issues
- Candidate must have strong communication, email etiquette and personnel skills
- Train and develop team members on proper procedures, safety protocols, and company policies
- Provide guidance, coaching, mentoring, accept and provide constructive feedback to associates
- Bilingual - Spanish
- Strong leadership abilities, build diverse team, motivate, cross train and guide to achieving goals
- Problem-solving and decision-making skills, ability to identify issues and implement efficient solutions.
- Excellent organizational and time management skills to effectively prioritize tasks and meet goals
- Experience with Warehouse Management Systems (WMS, PKMS)
- Excellent communication skills, to effectively communicate with team and other departments
- Attention to detail and high level of accuracy in task management and root causing issues
- Concern for balancing business factors such as cost, staffing, safety, and compliance
- Ability to work in a fast-paced environment and adapt to changing priorities and demands
- Build positive working relationships with other departments
- Ability to work well under pressure and handle stressful situations with composure
- Shifts vary but generally begin between 4am-5am
- Flexibility to work OT and/or Saturdays and Holidays
- Lifting, pushing, pulling or moving cartons up to 50 lbs.
- Ability to stand and walk continuously throughout most of the day
- Must be able to reach above head and bend below the knees all day
- Work in cooler and heated conditions based on the time of year
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