Automotive Service Writer

Job Summary

An established and growing automotive repair facility in Fountain Valley, CA is seeking an experienced Automotive Service Writer to join its service team on a temp-to-hire basis. This customer-facing role is ideal for a knowledgeable Service Advisor who understands automotive repair, communicates clearly with customers and technicians, and enjoys keeping a busy shop running smoothly.

The Automotive Service Writer will serve as the primary liaison between customers, technicians, and parts support, helping ensure accurate repair orders, clear estimates, timely updates, and a professional customer experience from vehicle drop-off through pickup. This is a strong opportunity for someone who wants to join a stable, team-oriented service environment with supportive leadership, positive collaboration, and room to continue building a long-term career in automotive service operations.

Key Responsibilities

- Greet customers professionally, listen to concerns, document vehicle symptoms, and build strong customer relationships.
- Create repair orders, prepare accurate estimates, and present recommended repairs in a clear, ethical, and customer-focused manner.
- Coordinate workflow between customers, technicians, and the parts department to support efficient service delivery.
- Monitor repair progress, provide timely customer updates, and ensure authorization is obtained before work is performed.
- Schedule appointments, manage daily service workflow, and maintain accurate customer records, invoices, and repair documentation.
- Recommend preventative maintenance and additional repairs based on vehicle needs and technician findings.

Compensation and Benefits

- Pay: $30 to $35 per hour.
- Employment type: Temp-to-hire.
- Location: Fountain Valley, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Manage customer intake, repair order creation, repair estimates, and service authorization.
- Communicate diagnostic findings, maintenance needs, and repair recommendations to customers.
- Coordinate service workflow between customers, technicians, and parts support.
- Maintain accurate documentation using required automotive shop management and repair information systems.

- Minimum of 2 years of experience as an Automotive Service Writer, Service Advisor, or in automotive sales.
- Strong understanding of automotive diagnostics, repair procedures, maintenance services, and repair order processes.
- Hands-on experience using Mitchell 1 Shop Management Software is required.
- Hands-on experience using ProDemand Repair Information System is required.
- Experience working with gasoline-powered vehicles is required.
- Excellent customer service, communication, and relationship-building skills.
- Ability to confidently and ethically recommend maintenance and repair services.
- Strong sales aptitude with a customer-first approach.
- Exceptional organization, multitasking ability, attention to detail, and accuracy.
- Ability to work efficiently in a fast-paced automotive service environment.
- Professional demeanor with a positive, team-oriented attitude.
- Strong computer proficiency.
- Valid California Driver's License with a clean driving record.

Preferred Qualifications

- Experience working with hybrid vehicles is preferred.
- Experience with hybrid and electric vehicle diagnostics and repair is a plus.
- ASE Certification is a plus.
- Experience in an independent automotive repair facility is preferred.
- Bilingual English and Spanish skills are a plus.