Case Manager (Youth Services)

Under the supervision of the Care Coordinator, the Case Manager will coordinate the referral, intake and case assignment process for all clients into case management services. Provide direct case supervision to staff and will be available as needed for consultation and to assist in crisis interventions. The position will coordinate, schedule, and handle all logistical details of the case manager role. Will review CMS data and prepare monthly program narratives on time. Case Manager will support other Care Coordinator programs as needed (Safe Haven and Curfew Compliance).

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Primary Functions

• Manages a caseload of case management youth
• Coordinates the referral, intake and case assignment process for all clients into case management services with Care Coordinator or Program Manager.
• Provides case consultation and assists in crisis interventions with team.
• Provides case management services to high‑risk clients as needed.
• Manages the assessment and individualized goal plan process with each youth.
• Attends all scheduled meetings related to youth.
• Coordinates, schedules and handles all logistical details for each youth.
• Attends all courts, school meetings, and any meetings for youth.
• reviews CMS data and prepares monthly program narratives by due date.
• Builds strategic partnerships with community and public partners for referrals and service coordination.
• Maintains and updates of drive and designated documents for case management program.
• Monitors school advocacy efforts including school meetings such as parent conferences, IEP/SST meetings, school disciplinary meetings, etc.
• Conducts program and policy development focused on case management services.
• Represents MNC through effective communication and professionalism.
• Supports the implementation of the DCYF quality standards.
• Maintains superior customer service with funders, staff, collaborating agencies and participants at all times.
• Supporting other Youth Service Programs as needed.
• Facilitate workshops for Safe Haven youth.
• Communicate with Safe Haven primary case manager and support youths progress as needed.
• Support Safe Haven youth and team by collaborating and communicating youth needs.

Customer Service

• Provide exceptional customer service.
• Always represent the Organization in a professional manner.

Safety

• Supporting a program environment that is learner‑centered, promotes a sense of physical and emotional safety.
• Maintain personal safety and follow Organization policies and procedures.
• Report all and any safety issues, accidents or injuries to your manager as a matter of priority.
• Promotes the health and safety of youth and follows safety and emergency procedures.

Effective Team Member

• Ability to interact positively with team members.
• Ability to facilitate positive change.
• Partner with supervisor when necessary to address department issues or concerns.

POSITION QUALIFICATION REQUIREMENTS

Education

AS Degree with an emphasis in Social Work, Counseling, Psychology, Criminal Justice or related field; must be enrolled in college education working towards an BA degree in Social Work, Counseling, Psychology, Criminal Justice or related field, with a current official transcript on file plus at least 2 years of Coordinating Experience; or AS in a related field with at least 3 years of Coordinating Experience; or 6 years of Coordinating and Direct Service Experience.

Experience

5+ years’ work experience with youth ages 10‑24 and must have experience and knowledge of trauma informed, restorative and harm reduction practices.

Requirement

• Current CA Driver’s License, current auto insurance and a clean driving record.
• Current CPR & First Aid Certificate (every 2 years thereafter)
• Current Immunizations (TB) (every 2 years thereafter)
• Covid-19 Full Vaccination Proof
• Clearance Child Abuse Index

Language(s)

Preferred English/Spanish speaking

Skills and Abilities

• Personality - Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
• Performance - Able to multi‑task, prioritize tasks, meet deadlines, able to do presentations and maintain confident information. Strong analytical skills and demonstrated attention to detail.
• Communication - Strong written and verbal communication skills. Must be a well‑organized professional who thrives in a team‑oriented environment.
• Stress Management - Ability to remain tactful under pressure and present a professional demeanor and communication style with co‑workers in a multicultural setting.

Software

Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.

Decision Making

Set priorities and standards of performance; Develop plans by which work can be accomplished.

Tools and Equipment

Standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Confidential and Sensitive Information

Ability to maintain the highest level of confidentiality when dealing with client information.

Physical Demands

While performing the duties of this job the employee is required to sit approximately 50% of the time, walk 30% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

What we offer

Pay Rate: $31.00 - $33.00 Hourly

Medical – Kaiser and CCHP / Dental – Principal / Vision – Vision Care / Life Insurance - $50,000 / 403b – 3% match / FSA

EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)

If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi‑generational, community‑based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.

We are an equal‑opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.