Distribution Services Manager, Disneyland
- Develop and support a safe and efficient culture through open communication regarding Cast Member performance in regard to our goals.
- Responsible for owning and reviewing the Operating Guides for their area and the facility. Routinely examine current processes and look for alternative best practices to meet changing requirements.
- Manage workflow and Cast to meet budget objectives and achieve daily goals. Exploit opportunities for enhanced learning, new tools and technology by analyzing issues and trends.
- WMS expertise. Process Cast Member paperwork, i.e. separations, discipline documentation, time sheets, etc.
- Use budgetary skills to forecast, plan and execute the business along with analyzing financial data to recognize aberrations and trends.
- Conduct accident investigations with root cause analysis and remedies for solutions. Initiate and develop documented training procedures and programs.
- Follow through on e-mails/voicemails in a timely manner, ensuring understanding that will fulfill the requestors needs.
- Develop, coach, mentor and recognize the Cast. Nurture a relationship with each Cast Member led, providing development, feedback and problem-solving resources.
- Oversee the arrival of new hire Cast Members by conducting scheduled check-ins. Develop existing Cast Members through formal and informal performance feedback sessions.
- Ensure the administration of recognition, leave of absence tracking, safety coaching, performance management, cascade communication to Cast Member.
- Develop and document the training and knowledge transfer to successfully manage the areas KPI's.
- Manage vendor relationships to support the facility and equipment in regard to repair and maintenance
- Directs activity of Cast within assigned area, frequently directs Cast throughout Distribution Services organization and coordinates activities with partners throughout the supply chain.
- Other projects and duties as assigned
- NOTE we are a 7 day a week operation in Ontario, CA. This role will have a schedule that may include weekends, holidays etc
- 1+ years of directly related experience (this may include internships, project management, and/or leadership experience)
- Experience working in an agile environment where direction and priorities may shift and change quickly. Experience leading and/or working in an inclusive environment
- Experience working with Microsoft products including Office – Outlook, Word, Excel, Teams
- Warehouse Management System (WMS) experience
- Demonstrated problem solving and confident decision-making skills. Excellent oral and written communication skills. Ability to provide written communication to all audience levels including operating guides
- Leadership qualities that demonstrate successful mentoring, planning, communication and execution for hourly Cast Members
- Proven experience creating clear and consistent strategies and direction, with skills in planning, development and execution.
- Proven ability to effectively collaborate with internal and external stakeholders.
- Ability to leverage organizational, time management, and multi-tasking skills resulting in positive results
- Consistently demonstrates the understanding of the Disney Heritage, Values, and Culture in their daily activities
- Empowered to manage location, including staffing and discipline with minimal supervision.
- Previous experience in a distribution center or warehouse environment
- Experience leading direct reports and a team (people manager) - including managing hourly staff (preferred managing union staff)
- Warehouse Management System (WMS), specifically Blue Yonder
- Enterprise Resource Planning system (ERP), specifically SAP
- Proficient in Spanish language
- Lean Manufacturing, 6 Sigma, Value Stream mapping experience
- Budget and accounting knowledge
- Experience with PowerPoint, advanced Excel or data tools such as Power BI, tableau and other data/metrics visualization tools and present information to leadership.
- Experience working across functional lines and as a member of a diverse, matrixed team while driving collaboration. Able to work in a fast-paced environment, managing multiple projects with varying priorities and deadlines. Experience interacting with a variety of cross functional partners such as Resorts, Operations, Merchandise, facilities, security, and more
- Bachelor’s degree in Business Management, Operations Management, Logistics, or Manufacturing (or related field) or equivalent experience.
- MBA, Master’s or related post-graduate degree.
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