Senior Medical Assistant, Clinical Vaccine & Medication Coordinator

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are looking for qualified candidates for our Senior Medical Assistant, Clinical Vaccine and Medication Coordinator role. This position reports to the Director of Clinical Operations and is a Full Time, Non-Exempt role with an hourly pay of $30.36

Primary Objective:
Under the direction of the Director of Clinical Operations, the Senior Medical Assistant, Clinical Vaccine and Medication Coordinator serves as a lead clinical resource for Medical Assistants while also coordinating vaccination operations across multiple clinic sites. This role balances hands-on Medical Assistant duties, staff support, and workflow leadership with responsibility for vaccine integrity, patient safety, regulatory compliance, and audit readiness.

Essential Functions & Responsibilities

• Serve as a senior or lead Medical Assistant supporting daily clinic operations, modeling best practices, maintaining competency in all core Medical Assistant duties, and serving as a float Medical Assistant as needed.
• Perform standard Medical Assistant responsibilities including patient intake, vital signs, vaccine administration within scope of practice, documentation, patient rooming, and clinical support. Provide informal leadership and support to Medical Assistants through training, coaching, workflow standardization, and troubleshooting of clinical processes.
• Collaborate with Nursing, Pharmacy, and Clinical Operations leadership to support efficient, compliant clinic workflows.
• Coordinate and ensure compliance with all vaccination programs, including the Vaccines for Children Program, Vaccines for Adults Program, San Francisco Department of Public Health Influenza Program, San Francisco Department of Public Health Hepatitis Program, the California Coronavirus Disease 2019 Vaccination Program, and private vaccine purchasing programs.
• Serve as the primary point of contact for public health departments, vaccine suppliers, and external partners. Oversee proper storage, handling, transport, and receipt of vaccines and implement emergency response plans when needed.
• Monitor, document, and report temperature excursions, storage issues, and compliance concerns. Maintain accurate inventory, temperature, and compliance logs.
• Track inventory levels, rotate stock, place vaccine orders, and ensure timely removal and disposal of expired vaccines.
• Partner with leadership to identify cost-effective vaccine purchasing options and monitor potential public vaccine funding opportunities.
• Manage California Immunization Registry operations, including electronic health record interface support, user access management, and staff training.
• Oversee accurate vaccine documentation within Epic, the organization’s electronic health record system.
• Support annual influenza vaccination clinics, vaccine trainings, performance reporting, and audit preparation.
• Train and maintain competency of designated backup vaccine coordinators.
• Coordinate vaccine operations during public health emergencies or pandemics.
• Report vaccine-related errors and participate in root cause analysis and corrective action planning.
• Support clinic-based medication management in collaboration with Pharmacy and Clinical teams, including medication ordering, storage, documentation, inventory monitoring, audits, recalls, and corrective actions.
• Ensure medication storage areas meet regulatory and safety standards and participate in medication-related quality improvement activities.
• Participate in quality improvement meetings, audits, and other meetings as assigned.
• Perform other related duties as directed by the Supervisor.

To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily. The qualifications listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES
Attention to Detail

• Is alert in a high-risk environment.
• Follows detailed procedures and ensures accuracy in documentation and data.
• Carefully monitors equipment, instruments, or processes.
• Concentrates on routine work details.
• Organizes and maintains a system of records.

Customer Service

• Strives to understand the needs of colleagues and patients/clients.
• Treats all colleagues and patients/clients with dignity, respect, and demonstrate appreciation of cultural differences.

Safety

• Takes immediate action to correct any unsafe situation.
• Follows correct procedures to ensure one’s own safety and that of other team members.

Teamwork

• Promotes team effort in all activities and uses a team approach to problem solving.
• Understands and embraces the mission and strategic initiatives of the institution.

Organization

• Able to manage multiple projects and determine project urgency in a practical way.
• Uses goals to guide actions and creates detailed action plans.
• Organizes and schedules people and tasks effectively.

Minimum Qualifications

• High School Diploma or equivalent.
• Current Medical Assistant certification.
• Minimum two years of experience working in a healthcare setting.
• Demonstrated experience performing core Medical Assistant duties and supporting immunization workflows.
• Proficiency with electronic health record systems, preferably Epic.
• Strong organizational skills, attention to detail, and ability to follow detailed clinical, storage, and documentation protocols.
• Ability to function as a float Medical Assistant.
• Ability to work professionally and ethically in multicultural settings and maintain confidentiality.

Preferred Qualifications

• Associate degree in a healthcare-related field.
• Experience working in a Federally Qualified Health Center, nonprofit organization, or community health center.
• Prior experience supporting vaccine programs such as the Vaccines for Children Program, Vaccines for Adults Program, California Immunization Registry, or immunization audits.
• Familiarity with medication management and pharmacy collaboration.
• Experience supporting Medical Assistant trainings, audits, or quality improvement initiatives. Knowledge of vaccine funding or reimbursement programs.
• Bilingual in English and Spanish preferred.

To learn more about our organization, please visit our website at . We offer a full range of benefits which includes the following:

• Employee incentive program of up to $4,000 every year
• Annual 4% COLA increase
• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce . We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.