Practice Administrative Manager - Dental

Title: Dental Administrative Manager

Reports To: Regional Manager & CEO

The Dental Administrative Manager is responsible for overseeing the administrative functions of a dental practice. This role ensures smooth daily operations, coordinates patient scheduling, manages staff, and handles financial transactions. The ideal candidate will have excellent organizational skills, a keen attention to detail, and the ability to provide exceptional patient service.

Become Part of a Successful Pediatric Dentistry and Orthodontic Team as a Practice Administrator. Seeking an exceptional team and goal-oriented leader for a full time Practice Administrator who is passionate about their career and patient care.

Key Responsibilities:

• Administrative Management:
  • Oversee daily administrative operations, ensuring a smooth and efficient workflow.
  • Develop and implement office policies and procedures to enhance productivity and patient satisfaction.
  • Maintain accurate patient records and ensure compliance with privacy regulations (HIPAA).
• Staff Supervision:
  • Manage and support administrative staff, training, and performance evaluations.
  • Coordinate staff schedules to ensure adequate coverage during business hours.
  • Address any staff issues or concerns promptly and professionally.
• Patient Coordination:
  • Manage patient scheduling, ensuring optimal appointment slots and minimizing wait times.
  • Handle patient inquiries, concerns, and complaints in a courteous and efficient manner.
  • Ensure that all patient communications, including reminders and follow-ups, are timely and accurate.
• Production and KPI Goal Management:
  • Set and monitor production goals for the practice, ensuring targets are met or exceeded.
  • Analyze production data to identify trends, opportunities for improvement, and areas needing attention.
  • Implement strategies to increase patient retention, case acceptance, and overall practice revenue.
  • Conduct regular team meetings to review performance metrics and align team efforts with practice goals.
• Office Maintenance:
  • Ensure the dental office is clean, well-maintained, and fully stocked with necessary supplies.
  • Coordinate with vendors and service providers for office maintenance and repairs.
  • Ensure all equipment is properly maintained and functioning.
• Compliance and Training:
  • Ensure the practice adheres to all relevant regulations and standards.
  • Conduct regular training sessions for staff on compliance, safety, and best practices.
  • Stay updated on industry trends and changes in dental practice regulations.

Qualifications:

• Bachelor’s degree in healthcare administration, business administration, or a related field (preferred).
• Minimum of 3-5 years of experience in a dental or healthcare administrative role.
• Strong leadership and management skills.
• Excellent organizational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in dental practice management software is a plus.
• Ability to handle sensitive and confidential information with discretion.