Customer Support Specialist - Entry Level
- Initiate and complete customer service and sales process for client products and services through direct introduction to local consumers
- Collaborate with other Entry Level Client Service Specialists and management to build on customer service options given current sales options
- Build a sound understanding of the communications industry and client developments to represent client abilities and offerings in the local community properly
- Train on client protocol, products, promotions, sales, and specialized discounts to properly service potential customers
- Approach customers with friendly and respectful communication to prompt conversation and initiate the sales process
- Have professional and effective communication skills
- Be enthusiastic about working with others both within the office and with potential consumers
- Take the time to collaborate with other office departments and fellow Entry Level Client Service Specialists to build more sales, customer service, and product knowledge
- Pay attention to market dynamics and work with upper management to meet industry standards for sales, engagement, and service
- High School Diploma or GED required
- Previous knowledge of customer service, sales, or marketing is preferred
- Ability to absorb entry-level training and implement in consumer-focused situations
- Practical communication skills, whether working in office or with potential customers
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