AR/Collections Supervisor

Job Summary

We are seeking an experienced AR/Collections Supervisor for a direct hire opportunity in Santa Fe Springs, CA. This management-level role is ideal for a proactive accounts receivable professional who enjoys leading teams, improving collections processes, and working in a fast-paced, high-volume business environment.

The AR/Collections Supervisor will oversee a team of collectors, manage aging reports, support B2B collections efforts, and partner with internal departments to resolve billing and payment issues. This is a strong opportunity for a detail-oriented leader who wants to contribute to process improvement, team development, and overall financial performance within the construction and commercial business sector.

This role offers the opportunity to work with a collaborative accounting and credit team, supportive leadership, and a stable environment where strong communication, accountability, and teamwork are valued.

Key Responsibilities

- Supervise, mentor, and train a team of 5 collectors while providing ongoing coaching, performance support, and guidance.
- Manage the collections process for past due accounts, including 30, 60, and 90+ day balances, discrepancies, demand letters, and agency coordination.
- Monitor weekly AR aging reports, online payments, account records, reminder letters, credit holds, and credit limit recommendations.
- Lead B2B collection efforts through calls, emails, follow-up activity, and customer relationship management.
- Collaborate with internal departments to resolve billing issues, payment discrepancies, cash application questions, and account reconciliation matters.
- Prepare weekly summary reports and AR collections performance updates for management review.

Compensation and Benefits

- Salary range: $80,000 to $85,000 per year.
- Job type: Direct hire.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Supervise daily AR and collections operations in a high-volume environment.
- Lead collection follow-up, account reconciliation, aging report review, and escalation of high-risk accounts.
- Manage and develop a team of collectors while improving workflow, accuracy, and recovery performance.

- Minimum 3 years of supervisory experience managing a team is required.
- Strong knowledge of accounts receivable, billing functions, cash applications, aging reports, reconciliations, and collections strategies.
- Experience leading B2B collections efforts and maintaining professional customer relationships.
- Proficiency with Microsoft Office, including Excel and Word.
- Experience using collection management systems.
- Strong organizational skills with excellent attention to detail.
- Strong written and verbal communication skills for resolving customer and internal issues.
- Ability to thrive in a fast-paced, high-volume environment.
- Degree in accounting or a related field is preferred.

Preferred Qualifications

- Knowledge of sales tax processes, including Avalara, is a plus.
- Experience with ERP systems is a plus.
- Experience in the flooring industry is a plus.
- Background in construction, commercial, residential, distribution, or related industries is helpful.