IT Systems Support Specialist

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IT Systems Support Specialist

Location: La Mesa, CA (On-site)

Department: Information Technology

Type: Full-Time | Exempt

Compensation: $70,000 - $85,000 base salary (commensurate with experience) + Benefits + Bonus Eligibility

Join a Mission-Driven Team Empowering Secure, Seamless Technology

Are you a tech-savvy problem solver with a passion for helping others and a knack for keeping systems running smoothly? We're looking for an IT Support Specialist to be the go-to expert for end-user support, system maintenance, and secure computing practices. This is your opportunity to make a real impact in a collaborative, security-focused environment where your skills will be valued and your growth supported.

What You'll Do

• Provide hands-on support for desktops, laptops, printers, mobile devices, and phones
• Troubleshoot and resolve issues with Microsoft 365 (Outlook, Excel, Word, Teams)
• Manage user accounts, group policies, and endpoint security tools.
• Deploy, configure, and maintain endpoint devices and software
• Support IT compliance tasks and assist with vendor documentation
• Onboarding employees and rolling out new systems
• Maintain accurate inventory of hardware/software and track end-of-life (EOL) assets
• Contribute to a secure IT environment through patch management, antivirus monitoring, and alert monitoring.

What You Bring

• 2+ years of hands-on IT support experience, ideally in a regulated or professional services environment
• Strong knowledge of Windows, Microsoft 365, networking, VPNs, and help desk ticketing systems
• Excellent troubleshooting, multitasking, and communication skills
• Solid understanding of IT security principles, including patch management, antivirus / IDS monitoring, and vulnerability management.
• A client-service mindset with a proactive, detail-oriented approach
• Ability to lift up to 25 lbs and work independently with minimal supervision

Preferred Qualifications

• Associate or bachelor's degree in information technology or related field
• Certifications such as CompTIA A+, Network+, Security+, Microsoft, or similar
• Experience in the financial or banking industry is a plus

Why Join Us?

• Competitive salary and bonus eligibility
• Comprehensive benefits package
• A collaborative, security-first culture, promoting work-life balance
• Opportunities for professional development and certification
• A chance to work with cutting-edge technologies in a mission-driven organization

Ready to take your IT career to the next level? Apply now and be part of a team that values innovation, integrity, and impact.