VP - Customer Success

The Future of Healthcare Needs You

At Suki, we’re building technology that listens, understands, and gets out of the way — so clinicians can get back to being clinicians.Our flagship product, Suki Assistant , uses cutting-edge AI to automate clinical documentation in real time, reducing the time it takes to complete notes by 72%. But that’s just the beginning.

We’re now powering the next wave of voice-enabled healthcare experiences across telehealth platforms, care delivery tools, and specialty EMRs — through Suki Platform , our proprietary AI infrastructure.Clinicians using Suki spend over 70% less time on admin. Our customers see a 9X ROI in year one. And we’re just getting started.Suki is reimagining the healthcare technology stack to make the lives of clinicians better.

What We’re Trying to Do (And Why We Need You)

We’re not here to tweak healthcare around the edges — we’re rearchitecting it. But we can’t do that quietly. We need a digital presence as bold, fresh, and human as our mission.

That’s where you come in.

As the Vice President - Customer Success to be the end-to-end leader for a large portion of Suki’s existing book of business (Assistant and Platform). The candidate will report to the Chief Customer Officer and will work closely with the CEO, Chief Revenue Officer and the product/engineering leadership. They will be responsible for setting up strategic direction of how to make customers’ successful, which areas to focus product stand-up on. They will also be end-point responsible for growing Suki’s relationship with customers and be a trusted advisor to every customer they manage. Suki believes in realizing value for their customers and it will be an important part of the role to constantly find value opportunities and realization of value using Suki’s solutions over time.

What You’ll Be Responsible For

• Executive Relationship: Manage and grow relationships and constant touch-points with senior customer executives for the region


• Team Management: Grow and manage a team of Customer Success directors who, in turn, will manage a certain number of accounts and be responsible for onboarding, adoption, expansion value realization and relationship management for those customers.


• Growth, Expansion and Renewal Management: Responsible for the farming, growth, expansion and renewals for all accounts in their span


• Goal and Requirement Understanding: Understand customer’s business, strategic goals, and requirements to Suki’s product portfolio.


• Value Opportunity Identification and Realization: Identify and communicate opportunities for customers and realize value generated from Suki's products and services.


• Onboarding and Change Management: Manage significant changes in requirements as well as customer’s process or skill changes to fully utilize Suki’s products. Develop the strategy and processes to rapidly onboard and scale end users onto Suki’s platform while maintaining world class NPS for their portfolio


• Forecast and Budget management: Manage and report on the forecasting and budget for their regions and spans of control

You Might Be A Fit If You Have.. .

• Graduate degree/ MBA preferred


• Healthcare work experience of 15 years. Consulting experience from a top tier firm preferred


• People management and customer/account/portfolio management experience required


• Proven leadership, team-building, organizational and relationship building skills


• Excellent written, verbal communication skills


• Ability to develop and present complex business reviews and executive presentations


• Ability to develop accounts strategically and nurture relationships both onsite and virtually within the accounts


• Excellent attention to detail and problem-solving ability with demonstrated hands-on work experience in healthcare technology - preferably with healthcare workflows.

Bonus If You Have

• Deep familiarity with the healthcare ecosystem, including EHRs, health systems, and clinician workflows


• Experience with AI or voice-powered products


• Passion for helping clinicians and building mission-driven technology

What Makes Suki, Suki

• A mission that matters: Suki is making healthcare technology invisible and assistive—so clinicians can focus fully on patient care.


• A product that delivers: Our AI is used by real clinicians at real health systems — and it works.


• A team that gets it: We’re former Googlers, Apple engineers, Stanford docs, and healthcare veterans.


• Backed by believers: We’ve raised $165M from top VCs like Venrock, First Round, Flare, and March Capital.


• On a roll: Named by Fast Company as the Next Big Thing in Tech. Best Leadership Team by Comparably . Technology Innovation Award by Frost & Sullivan.


• Massive market: We’re disrupting a $30B+ industry, and our momentum is real.

More Than Just a Job

You’ll join a team of mission-driven builders who care deeply about what we do and how we do it. We believe in showing up with empathy, iterating constantly, and always putting clinicians first.

Suki is an Equal Opportunity Employer. We’re committed to building a team that reflects the diverse communities we serve — and to creating a culture of inclusion, belonging, and bold ambition.

Pay Transparency

"In compliance with California’s Pay Transparency Law, the On Target Earning (OTE) range for this role is $365K–$380K. This does not include any additional bonus or equity package. Final compensation is based on experience, skills, and market data.