Sr. Systems Analyst

Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Systems Analyst (multiple openings) in Foster City, CA to:

• Act as a primary product owner of one of the scrum teams to build and deliver new capabilities for Visa’s dispute platform including new features, legal & regulatory requirements, domestic processing, API specifications, and technology advancement.
• Collaborate with sprint team for sprint scoping, planning, writing user stories along with acceptance criteria, clarifying doubts, and actively participating in sprint demo.
• Effectively use planning tools such as Jira to develop documents and to provide a clear vision for scope, use cases, workflows, wireframes, product requirements, acceptance criteria, and other materials as needed to support technical design, development, and QA activities.
• Ensure requirements issues are identified, tracked, reported on, and resolved on time. Set and manage expectations of all stakeholders through effective written and oral communications.
• Effectively communicate plan, status, issues, and risks in a precise and timely manner.
• Contribute to development integration testing process to ensure that developed solutions meet business requirements and use case scenarios.
• Engage closely with the Product Managers and other groups to document non-functional requirements.
• Collaborate with stakeholders including product managers and technology to understand the product roadmap and contribute feasible ideas, which can benefit the program.
• Leverage industry trends to shape feasible functional solutions and process improvements. 
• Position reports to the Foster City, California office and may allow for partial telecommuting.

Basic Qualifications:

• Bachelor’s degree in Engineering, Technology, Information Systems, or related field, followed by 5 years of progressive, post-baccalaureate experience in the job offered or in a systems analyst-related occupation.
• Alternatively, a Master’s degree in Engineering, Technology, Information Systems, or related field, and 2 years of experience in the job offered or in a systems analyst-related occupation.
• Position requires experience in the following skills:
  • Requirement elicitation tools for diagraming, mockups, trace analysis, rapid wireframing, prototyping, and collaborative UX design.
  • Working with agile lifecycle and/or tracking and process management tools.
  • RESTful API design & experience with API Documentation Tool (Swagger).
  • Understanding of Web Content Accessibility Guidelines (WCAG).
  • Error handling & maintenance using MS Access Database.
  • Generating & managing reports using Jira Align.
  • Expertise in cybersecurity best practices particularly in identification & storage of sensitive personal information
  • Strong domain knowledge in payment systems, including Card Schemes and Open Banking standards.
  • Leveraging AI/ML concepts to develop innovative solutions in the payment disputes domain.

Worksite: Foster City, CA

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements:  This position does not require travel.

Mental/Physical Requirements:  This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is $174,637.00 USD to $233,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.