Onboarding Specialist for Behavioral Services

Work Location : 3419 Valle Verde Dr, Napa, CA 94558

Employment type: Full-time, in-person

Schedule: 9am to 5:30pm

Position Overview

Burnett Therapeutic Services (BTS) is a leading behavioral and mental health agency dedicated to supporting children and families across California. We are seeking a detail-oriented and customer-focused Onboarding Specialist to join our team. This role plays a key part in ensuring a smooth, welcoming, and organized onboarding experience for new hires, including Behavior Technicians, Supervisors, BCBAs, and Mental Health Therapists. The ideal candidate will have strong organizational skills, excellent communication abilities, and a genuine passion for delivering exceptional customer service to both staff and colleagues.

Key Responsibilities

• New Hire Onboarding Support
• Collect, verify, and organize required documentation such as certifications, credentials, educational degrees, and licenses.
• Maintain accurate and up-to-date onboarding records for all incoming staff.
• Provide clear communication and guidance to new hires to ensure a smooth onboarding process.
• Schedule onboarding training sessions and coordinate with the training team to ensure timely completion.
• Answer new hire questions throughout the onboarding process.
• Streamlining processes in Asana
• Supporting the implementation of making the onboarding experience more engaging.
• Review completed employee files for accuracy before they are sent for approval.
• Collaboration Across Teams
• Partner with the recruiting team to support hiring and retention efforts.
• Work closely with the scheduling team to align onboarding timelines with program needs.
• Coordinate with the training team to ensure all onboarding training requirements are met.
• Customer Service
• Serve as a primary point of contact for new hires, answering questions and providing support throughout their onboarding experience.
• Conduct welcome calls to ensure a positive first impression and offer assistance as needed.
• Administrative & Reporting
• Assist with weekly onboarding reports and status updates.
• Answer phone calls, route inquiries, and respond to general information requests.
• Print, update, and maintain employee files in compliance with agency policies.
• Assist with mailing letters, staff gifts, and other materials to employees’ addresses.
• Record Maintenance
• Ensure personnel files remain complete and organized, both digitally and physically.
• Update employee records promptly when new documents or changes occur.
  

Desired Qualifications

• Minimum of a High School Diploma or GED.
• Strong professional communication skills.
• 1-2 years of direct work experience in an administrative office position
• Google Suite experience (Drive, sheets, docs, etc.), Microsoft excel experience.
• An open, friendly, energetic, and flexible attitude is a must!
• Highly organized with attention to detail, and the ability to track and maintain many different tasks.
• Experienced, stable, reliable, proactive team player
• Live locally, and own reliable transportation.
• A compassionate person who likes helping people
• Ability to work independently, and is an effective communicator
• Experience working with individuals with disabilities is a plus, but not required
• Ability to submit Department of Justice Clearance
• Ability to submit MMR and chickenpox immunizations
• ability to submit Pa hysical stating fit for duty
• Ability to submit CPR certification
• Must be energetic, FUN, and enthusiastic about working with a diverse population of clients.

Why Choose BTS?

At BTS, you’ll find a long-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow.

Pay & Benefits

• Competitive pay: $20–$24/hour, based on experience.
• 5 paid holidays after one year of employment
• Sick time
• Shadowing opportunities and hands-on mentorship to build confidence
• Medical, dental, and vision insurance (for employees working 30+ hrs/week)
• 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months.
• Aflac supplemental insurance options (for employees working 30+ hrs/week)
• LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources
• LifeMart Employee Discount Program: exclusive savings on everyday purchases and services

About Us

BTS is a leader in Behavioral and Mental Health care and a pillar in the communities we serve. We are a privately owned agency based in Napa, CA. Founded in 2015 by a BCBA and a Marriage and Family Therapist, we serve children and families across multiple counties through behavior therapy, family support, and skill-building programs.

Our mission is to help every person we serve, from the families in our care to the professionals on our team, feel supported, empowered, and inspired to grow. We meet people where they are and walk with them every step of the way.

We’re building a future where doing the right thing for people is the business model. BTS is known for exceptional care, an extraordinary culture, and a team that’s proud to grow here. Our values guide everything we do: we commit to excellence, lead with purpose, and collaborate with compassion. We foster a diverse and inclusive workplace where every team member feels seen, valued, and encouraged to thrive.