AMS Solutions GTM Lead

We are seeking a visionary and execution-focused Horizontal Solutions Americas GTM Strategic Leader to drive transformative growth across our Horizontal Solutions portfolio. This senior executive will blend strategic acumen with deep operational and practitioner experience serving as a trusted advisor to our most senior customers and internal stakeholders including the President of Americas. The ideal candidate is a proven operator with a strong bias for action a track record of CXO-level engagement and the ability to translate strategy into scalable customer-centric execution.

Key Responsibilities

• Define and lead the Americas GTM strategy across Horizontal Solutions aligning with corporate objectives and market dynamics.
• Partner within the Horizontal solutions GTM team marketing sales partner organization and customer success to ensure cohesive execution and value delivery.
• Build and nurture executive-level relationships with strategic customers acting as a trusted advisor and advocate.
• Champion customer-centricity across the organization ensuring feedback loops inform product and GTM decisions.
• Drive cross-functional alignment and execution across GTM motions including launch planning enablement and performance tracking.
• Establish and optimize operating models governance frameworks and KPIs to ensure accountability and impact.
• Stay ahead of market trends competitive shifts and emerging technologies to inform GTM strategy and positioning.
• Represent the company at industry events panels and executive forums.
• Lead and mentor a high-performing team of GTM strategists practitioners and operators.
• Foster a culture of innovation collaboration and continuous improvement.

Qualifications :

Qualifications

• 12 years of experience in GTM strategy business operations or customer success with at least 5 years in a senior leadership role.
• Proven track record of driving strategic initiatives and operational execution in complex matrixed environments.
• Deep experience engaging with CXO-level stakeholders and influencing executive decision-making.
• Strong analytical communication and storytelling skills.
• Experience in SaaS cloud or enterprise technology preferred.
• MBA or equivalent advanced degree is a plus.

What We Offer

• Executive-level visibility and impact.
• A dynamic collaborative environment with top-tier talent.
• Competitive compensation and benefits.
• Opportunities for growth and leadership across the organization.

For positions in this location we offer a base pay of $248100 - $421900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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Remote Work :

No

Employment Type :

Full-time