Head of Customer Support

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now were looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products new partnerships new content and a new category of AI technology. And as Overjet grows ridiculously fast so will you.

Simply put theres no better place to accelerate your career. Come join us!

The Role

We are seeking an outstanding Head of Technical Customer Support to lead and scale our global support this role you will oversee a high-performing team of technical support engineers responsible for supporting multiple enterprise AI products across diverse customer segments.

You will own the end-to-end support experience from reactive troubleshooting to proactive engagement automation tooling and continuous feedback loops with Product Engineering and Customer Success. This role is pivotal to Overjets next stage of growth and directly influences customer satisfaction retention and product excellence.

This is a rare opportunity to build a world-class technical support function in a category-defining AI company making a real impact on clinicians patients and the future of oral healthcare.

Responsibilities

• Lead scale and mature an enterprise-grade global support function across multiple AI and SaaS products.

• Manage and grow a distributed team of technical support engineers across the US Pakistan and additional future locations.

• Own the complete support lifecycle: incident management escalation workflows proactive outreach automation knowledge management and quality controls.

• Build scalable processes KPIs and systems that elevate responsiveness reliability and customer satisfaction.

• Partner closely with Engineering Product Clinical and Customer Success teams to integrate customer feedback and drive product improvements.

• Lead capacity planning workforce management and operational forecasting aligned to business growth.

• Represent the voice of the customer with clarity and authority; communicate effectively with senior leadership and cross-functional partners.

Qualifications

• Bachelors degree in Computer Science or a related technical field.

• 10 years of experience in technical support software engineering or related technical roles.

• 3 years of experience leading global technical support teams supporting multiple products.

• Strong background with SaaS and AI/ML-driven products serving enterprise customers.

• Demonstrated success implementing AI/automation tools to enhance support efficiency and quality.

• Outstanding leadership coaching and team-development capabilities.

• Exceptional communication skills in customer-facing and executive-level contexts.

• Strong familiarity with cloud platforms such as GCP and/or AWS.

• Comfortable operating in a fast-paced highly technical mission-driven environment.

Nice to have: experience with Dental Practice Management Systems imaging systems or other dental/healthcare technologies.

Why Overjet

• Competitive Compensation and Equity

• Hybrid workplace that provides flexibility vibrant in-person workspaces and the ability to build strong connections across all of Overjet - regardless of location

• 401k plans with a matching program

• Medical Dental and Vision coverage: 99% employee premium covered 75% dependent premium covered

• Life and ADD Insurance

• 8 weeks Paid Parental Leave

• Optional HSA with Employer contribution

• Flexible Time Off and company paid holidays

• Annual Learning and Development Stipend

• Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet which combines the teamwork of meeting in person with the flexibility of working from anywhere.

Many of our positions are based in San Mateo New York City Boston Salt Lake City and Lahore. The Jetsetters who live in these geo-hubs come to the office on Tuesdays and Wednesdays while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjets Values

• Excellence: We set ambitious goals and strive for excellence.

• Velocity: We focus act with urgency and deliver results.

• Ownership: We take ownership dive deep and solve problems.

• Win-win: We play to win setting ourselves and our customers up for success.

• Growth: We stay curious seek feedback and continuously learn and grow.

Company Recognition

• Honored as one of the 2025 Best Places to Work by Built Inand 2024 Best Places to Work by Built In

• Named one of the TIME Best Inventions of 2024

• Recognized in Newsweek s Most Loved Workplaces in America 2024

• Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In

• Recognized as one of the Top Startups of 2023 by LinkedIn

• Named one of the 2023 Worlds Most Innovative Companies by Fast Company

• Included on the definitive 2022 Forbes AI 50

• Featured in Bloomberg Forbes Fast Company and TechCrunch

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences. Even if you dont meet 100% of the qualifications for this job we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

Required Experience:

Director