Front Office Medical Receptionist

Job Title: Front Office Medical Receptionist - Location: Lake Forest, CA Job Type: Full-Time

Orange County Research Center (OCRC) is a premier clinical research site located in Lake Forest, CA, with over 30 years of experience in early and late-phase clinical trials. We specialize in studies involving healthy volunteers, senior populations, and a variety of therapeutic areas. We pride ourselves on providing exceptional care to our volunteers and delivering high-quality data to our sponsors.

Position Summary: We are seeking a personable, professional, and detail-oriented Front Office Medical Receptionist to be the face of our facility. The ideal candidate will provide excellent customer service to study participants, efficiently manage front-desk operations, and support the research team in delivering smooth and timely clinical trials.

Key Responsibilities:

• Greet and check in clinical trial participants and visitors with professionalism and warmth
• Answer and direct incoming calls, take messages, and provide general site information
• Schedule and confirm participant appointments for screening, follow-ups, and study visits
• Verify and update participant demographics and insurance (if applicable)
• Maintain confidentiality and adhere to HIPAA and GCP guidelines at all times
• Assist with participant registration, consent paperwork distribution, and document collection
• Coordinate front-desk logistics including lobby cleanliness, supplies, and hospitality items
• Maintain and organize paper and electronic files, scanning documents into electronic systems
• Support research coordinators and patient care team with administrative tasks as needed

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1+ year of experience in a front desk or medical receptionist role (clinical research experience a plus)
• Strong interpersonal and communication skills, both verbal and written
• Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn clinical systems
• Bilingual (English/Spanish) a plus
• Excellent organizational skills and attention to detail
• Ability to multitask and work in a fast-paced research environment
• Professional appearance and demeanor

Why Join Us:

• Work with a passionate and experienced team in a respected clinical research facility
• Opportunities for growth and training in the field of clinical research
• Make a meaningful impact by contributing to advancements in medicine
• Competitive salary and benefits packaging

Job Types: Full-time, Per diem

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Lake Forest, CA 92630 (Required)

Work Location: In person