Operations Team Manager

Job Description and Duties

Why join CalHR?
The California Department of Human Resources (CalHR) is the pillar of human resources management for all state employees. Our success is made possible by the hard work of more than 400 CalHR team members who serve as trusted advisors to our strategic partners and the public. If you are interested in providing exceptional human resource services and guidance, CalHR is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact while working alongside passionate professionals.

This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role

The Savings Plus Program (Savings Plus) consists of a deferred compensation plan established in 1974 under Section 457(b) of the Internal Revenue Code (IRC), a tax-deferred thrift plan established in 1985 and implemented in 1989 under Section 401(k) of the IRC, and a Part-time, Seasonal, and Temporary Employees (PST) Retirement Program established in 1991 under Section 457 of the IRC. CalHR's authority to establish these plans is found in the California Government Code sections 19993, 19999.5, and 19999.2 respectively.

Under the general direction of the Personnel Program Manager II (PPM II), the Supervisor I plans, organizes, and performs the leadership and supervision of the Divisions Operations Team. Oversight includes varied and complex analytical work in the establishment and efficient operational administration of voluntary retirement plans for State employees. The functions include statewide personnel program activities, developing personnel program policy and operational procedures, working with external partners to develop system enhancements, administering and monitoring personnel management practices, developing statewide communications and correspondence for technical program information, analyzing statewide employee demographic data and researching industry best practices for operational process improvement, and implementation of new policy initiative and program improvements. The Supervisor I is expected to demonstrate the ability to reason logically and creatively; utilize a variety of analytical techniques; effectively utilize all available resources, develop, and evaluate alternatives, analyze data and present ideas and information effectively; consult with, advise and assist the Division Chief, Executive Office, and/or other interested parties on a wide variety of areas; gain and maintain the confidence and cooperation of those contacted during the course of work; prepare, review and edit written reports; utilize inter-disciplinary teams effectively to accomplish the program's objectives; utilize full authority to make decisions related to processes and participant escalations; and establish and maintain project priorities.

You will find additional information about the job in the .

Working Conditions

• Career Development: CalHR provides continuous learning and training opportunities to support personal and professional growth, including two Professional Development Days per fiscal year.
• Location: CalHR is centrally located near the Ice Blocks in downtown Sacramento, with many dining and shopping options nearby.
• Work-Life Balance: Work-life balance is fostered through measures like telework and adjustable schedules, allowing personal and professional lives to thrive together.
• Diversity, Equity, and Inclusivity: A work culture that emphasizes a culture of diversity and inclusivity, offering tangible rewards and recognizing the intrinsic value of varied perspectives and collaboration.
• Generous State Benefits: Comprehensive health and dental insurance, long-term disability insurance, 11 paid holidays per year, paid time off, defined benefit retirement program, commute program, employee wellness programs, employee assistance programs, and medical/dependent care reimbursement accounts.

This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week. This is subject to change based on operational needs.

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs should be limited to a maximum of two (2) pages, single-spaced, twelve-point Arial font.

1. Describe a situation in which you implemented changes to business processes to improve customer satisfaction. How did you secure and utilize program resources for this effort? What constraints did you have or what challenges did you face? What was the outcome?

2. Describe how your unit has maintained compliance with relevant laws and ethical standards. How have you contributed to this effort?

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and resumes do not take the place of the SOQ.

For helpful guidance on writing an effective SOQ, please see our Work4CA guide.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of retirement programs and IRS regulations
• Experience in a project, team lead, or supervisory role
• Experience with the interpretation and application of regulations, policies and procedures
• Possess strong interpersonal skills, ability to relate to all levels of staff and work as a team
• Exceptional analytical and organizational skills
• Demonstrate ability to express ideas and information clearly and accurately, both orally and in writing Effective project management skills
• Ability to be flexible and perform under pressure with deadlines
• Ability to effectively manage multiple priorities
• Advanced skills in Excel and knowledge of Word, PowerPoint, Adobe Professional and Outlook

Benefits

CalHR ensures that all state employees, retirees and their dependents have access to competitive, quality and affordable benefits. Please visit our new Benefits website at for more information!

CalHR employees are excluded from bargaining and are eligible to receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding.

Additional Application Information

CalHR ensures that all state employees, retirees and their dependents have access to competitive, quality and affordable benefits. Please visit our new Benefits website at for more information!

CalHR employees are excluded from bargaining and are eligible to receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - If you are using education to meet the Minimum Qualifications of the classification, please include your unofficial transcripts. If you are not using education, please bypass this requirement.
  
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be included. Please see the Special Requirements section for instructions.