Manager - Claims Enablement

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett (GB) is seeking a highly motivated and experienced professional to join our Claims Enablement team as Manager - Claims Enablement . This role is ideal for candidates with strong technical claims expertise and leadership experience who are ready to take on a new challenge and contribute to our claim closure initiative, with potential expansion to other related initiatives.

As Manager, Claims Enablement, you will play a critical role in driving operational excellence and delivering impactful results. The ideal candidate will possess strong analytical capabilities, technical claims expertise, and the ability to solve complex problems. This role requires exceptional collaboration skills, attention to detail, and the ability to effectively communicate and interact with all levels of claims management, including Resolution Managers, Supervisors, and Branch Managers. Additionally, you will work closely with other departments within GB to achieve shared goals.

• Support initiatives around claim closure, duration compression, claim excellence, and other related projects.
• Analyze complex data sets using Power BI dashboards and related tools to identify trends, insights, and opportunities.
• Collaborate with cross-functional teams to develop and implement process improvements and operational efficiencies.
• Identify process and performance gaps and partner with cross-functional areas to address and resolve barriers to success
• Build and maintain strong relationships with internal stakeholders, including claims management and other departments within GB.
• Communicate effectively with all levels of management to ensure alignment and successful execution of initiatives.
• Adapt to changing priorities and evolving business needs with flexibility and a proactive mindset.
• Deliver high-quality results with minimal supervision, demonstrating a strong sense of ownership and accountability.

Ideal candidates for this position will have:

• 2+ years of experience as a Workers' Compensation Supervisor or equivalent role.
• Jurisdictional experience in CA or the West Coast
• Leadership experience strongly preferred
• Experience overseeing projects and/or project management expertise
• Strong analytical focus and problem-solving skills, with the ability to handle complex claims-related challenges.
• Technical claims acumen and a deep understanding of claims processes and best practices.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with intermediate desktop skills.
• Experience using Power BI dashboards and analyzing related data sets.
• Proven ability to identify and implement process improvements and efficiencies.
• Excellent collaboration and relationship-building skills, with the ability to work effectively in cross-functional teams.
• Strong attention to detail and organizational skills.
• Effective communication skills, with the ability to interact confidently with all levels of claims management.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

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Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.