Product Manager

Product Manager

Location: Remote / Irvine, CA (preferred)
Team: Product
Reports to: Head of Product

About Our Client

Our client is the AI-powered digital front office for local businesses. They help thousands of SMBs capture leads, convert customers, and streamline daily operations with intelligent tools for scheduling, customer communication, and business management. They're an early-stage, fast-growing company finding product-market fit — and they need product builders who are obsessed with customer success.

Their traction: Serving thousands of SMBs with strong month-over-month growth in revenue and retention. They're backed by experienced investors and building something that fundamentally changes how small businesses operate.

What You'll Do

Customer Obsession & Discovery

• Talk to customers weekly to deeply understand what they're trying to achieve, where they get stuck, and what they actually want us to build next
• Run structured customer interviews and synthesize real insights that shape the roadmap
• Own and drive the beta program — recruit participants, gather feedback, measure impact, and iterate rapidly
• Translate customer feedback into clear problems, not solutions

Product Vision & Execution

• Work closely with engineering, design, marketing, and sales to define, prioritize, and ship product improvements
• Define user stories, acceptance criteria, and backlog priorities that focus on delivering value
• Collaborate cross-functionally to ensure successful delivery and adoption of product changes
• Ship iteratively and learn quickly — the team operates in 2-week cycles and ships continuously

Strategy & Analytics

• Partner with leadership to refine the product strategy and roadmap based on real customer evidence
• Own product metrics and outcomes — usage, adoption, retention, satisfaction — and use data to validate product decisions
• Be the voice of the customer in every product decision

Your First 90 Days

• Weeks 1-4: Conduct 15-20 customer interviews, understand the current product, roadmap, and team dynamics
• Months 2-3: Own your first feature end-to-end from discovery through launch and measurement
• Month 3+: Drive the beta program, shape the next quarter's roadmap, and establish yourself as the customer expert on the team

Who You Are

Customer-First

• You love talking to customers and let their problems guide every decision
• You can turn conversations into actionable insights and prioritize ruthlessly based on impact

Product Builder & Thinker

• You see around corners — you anticipate needs before they're obvious
• You understand what good experiences look like and know how to make them reality
• You're comfortable with ambiguity and can move quickly with incomplete information

Collaborative

• You partner effectively with engineering, design, GTM teams, and executives
• You bring clarity to ambiguity and keep teams focused on impact
• You communicate clearly and can rally teams around a shared vision

Data-Driven

• You balance quantitative data with qualitative insights
• You measure outcomes, learn quickly, and iterate based on evidence

What We're Looking For

Required

• 3+ years in product management at an early-stage SaaS company, or equivalent experience in customer-facing roles (customer success, sales engineering, consulting) where you've influenced product decisions
• Proven track record of customer discovery and turning insights into shipped products
• Experience working with engineering teams to deliver features from concept to launch
• Excellent written and verbal communication skills
• Comfort with data analysis and defining/tracking product metrics

Bonus

• Experience with AI-driven products or conversational interfaces
• Experience launching and scaling features for non-technical users (SMB products a plus)
• Background in local business operations or understanding of SMB workflows
• Familiarity with product analytics tools (Mixpanel, Amplitude, etc.)

Why Join?

• Ownership & impact: You'll own key product areas end-to-end and directly shape company strategy as part of a lean, empowered product team
• Work at a fast-moving startup with a strong vision for transforming how small businesses operate
• Competitive compensation + meaningful equity — you'll share in the upside as they grow
• A culture that values learning, autonomy, and customer empathy — they trust you to talk to customers, make decisions, and move fast
• Remote-friendly: Fully remote with optional Irvine office access. They value focus time and async communication while staying tightly aligned as a team

The Interview Process

They want to see how you think about customers and products:

1. Intro call with Head of Product (30 min)
2. Customer insight case study (take-home)
3. Product execution & collaboration discussion with engineering (60 min)
4. Final round with CEO and cross-functional partners (60 min)

Ready to build something meaningful? We'd love to hear from you.