Lead Care Manager (Enhanced Care Management)

Position Overview:

Now Hiring: Lead Care Manager (Enhanced Care Management)

Job Type: Fulltime. Shift-based (to be discussed with supervisor)

Compensation: $72k-$77k annually

Location: Field and Onsite in San Francisco, CA 94124

What’s In It for You:

• Insurance: Coverage for medical, dental, life and vision, with varying levels of plans to choose from.
• 403(b) Retirement Plan.
• Paid Time Off (PTO): Including vacation days and sick leave.
• Holidays: 15 Employer-paid holidays.
• Flexible Work Arrangements: Hybrid schedules available for certain positions.
• Employee Assistance Programs (EAPs): Offering counseling, support services, and resources for personal or work-related issues.
• Professional Development: Opportunities for training, workshops, or skills development programs.
• Paid Parental Leave: Time off for new parents, including maternity, paternity, and adoption leave.
• Voting Time Off (VTO): Allowing employees to take paid time off to vote.

Who We Are:
Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.

Our mission is to build a community that is empowered, clean, safe, and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.

Today, BVHPF’s nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:

• Mental health counseling for youth and adults
• School-based mental health services
• Substance abuse counseling and methadone treatment
• Family transitional and supportive housing
• Rapid rehousing and flex pool housing programs
• Case management services at several homeless and housing programs
• Bayview SAFE Navigation Center

These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.

Job Summary:

The Lead Care Manager (LCM) is responsible for providing comprehensive case management to all populations of focus enrolled in the Enhanced Care Management (ECM) program at Bayview Hunters Point Foundation. The LCM facilitates access to and understanding of services and programs, helping members navigate the health and social services system to improve overall health and well-being. The ideal candidate is an energetic self-starter who works collaboratively within a multidisciplinary team and engages effectively with external partners and service providers.

What You’ll Do:

• Serve as the primary contact for clients, coordinating care and communication with healthcare providers, social services, and caregivers.
• Conduct comprehensive health and psychosocial assessments to develop individualized, member-centered care plans.
• Oversee client goal setting and care plan development, ensuring plans address physical health, mental health, SUD, and other needs.
• Implement and monitor member care plans, educating clients and addressing barriers to care.
• Provide mental health promotion, social work services, crisis intervention, and connection to community resources.
• Assist clients in navigating health services, including arranging transportation and appointment scheduling.
• Ensure accurate and timely documentation of all services provided in accordance with Medi-Cal and Medicare billing requirements.
• Maintain up-to-date patient health records in the Electronic Health Record (EHR) and other business systems.
• Complete monthly reporting to ensure program compliance with funding and regulatory requirements.
• Monitor and adhere to billing procedures, ensuring alignment with state and federal regulations.
• Conduct outreach and engagement activities to connect with eligible members and log activity in the EHR system.
• Provide clinical guidance in implementing evidence-based practices, such as Motivational Interviewing and Trauma-Informed Care principles.
• Perform administrative tasks using HIPAA-compliant systems for remote work.
• Respect patient confidentiality and uphold HIPAA compliance.
• Attending training sessions, actively contributing to team development, and maintaining strong relationships with internal and external partners.
• Utilize video conferencing tools frequently for remote collaboration.

What You’ll Need:

• Education: Bachelor’s degree in Nursing, Social Work, Public Health, or a related field required. (Master’s degree preferred.)
• Experience: Minimum 3-5 years of case management experience. Experience in enhanced care management, healthcare, or social services is preferred.
• Licensure/Certification: Licensure as a Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or other relevant licensure preferred. Case management certifications (CCM, ACM) are desirable.
• Leadership Skills: Strong leadership, communication, and problem-solving skills, with the ability to manage and mentor a team effectively.
• Knowledge: In-depth understanding of care coordination, chronic disease management, behavioral health, social determinants of health, and community resources.
• Technical Skills: Proficiency in case management software, electronic health records (EHR), and data reporting tools. Additionally, knowledge of Microsoft Office, Avatar, internet browsers, etc.
• Preferred Qualifications: Experience working with high-need populations, including those with chronic illnesses, mental health conditions, homelessness, and substance use disorders.
• The employee must be able to meet deadlines with time constraints.
• May be asked to occasionally work irregular or extended hours while performing job duties.
• Valid California’s Driver’s License (if duties require).
• Able to meet required state, federal, local and BVHP standards.
• Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.
• At least two COVID-19 vaccinations (preferred).

Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer.

Please visit our website to know more about us: Community Improvement | Bayview Hunters Point Foundation

Pay Range: USD $72,000.00 - USD $77,000.00 /Yr.