Web Content Producer

About Heath 

Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for 75 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that's better for society and our planet. Our products are designed, manufactured, and sold in our two California factories and four showrooms, ensuring accountability in our process, from beginning to end. As a Certified B Corp, we maintain high standards of social responsibility, environmental performance, and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work.

Purpose

The Web Content Producer ensures Heath’s digital presence reflects our brand’s vision, craftsmanship, and product story. This role produces, publishes, and maintains high-quality web content that supports ecommerce operations, campaigns, and the overall customer experience.

The Web Content Producer manages and produces content for Heath’s website, ensuring it reflects our brand, product story, and digital strategy. This role is responsible for adding, editing, and organizing web content including new product launches, merchandising collections, and site wide updates to create a clear, accurate, and visually consistent customer experience.

Working closely with the Web Manager, Buyer, and Creative teams, the Web Content Producer serves as a steward of Heath’s visual and editorial standards. They support daily ecommerce operations, assist with photoshoot preparation, contribute to SEO and accessibility improvements, and help deliver digital initiatives that keep the site fresh, functional, and aligned with our storytelling.

Responsibilities

• Produce, publish, and update product and collection content on the website using established templates and guidelines
• Merchandise products visually and categorically to support storytelling, navigation, and the overall customer experience
• Write and edit product descriptions, specifications, and supporting content with accuracy, clarity, and alignment to Heath’s editorial standards
• Research and gather accurate product information for Heath Dinnerware and Heath Home items to support complete and detailed website listings
• Maintain sitewide accuracy across product data, images, content updates, and ongoing proofing
• Execute web changeovers and updates tied to campaigns, product launches, and seasonal refreshes
• Support special digital projects, including new feature launches and improvements to site structure or workflow
• Partner with Digital Operations on SEO and accessibility updates to improve searchability and usability
• Assist with ecommerce photoshoots, including sample coordination and day-of preparation
• Collaborate with Project Managers and cross-functional teams to ensure timely delivery of web content
• Support additional web content or ecommerce projects as needed

Qualifications

• Bachelor’s degree in Marketing, Communications, Design, or a related field, or equivalent experience in web content production or ecommerce
• 3–5 years of experience in online merchandising, website content production, or ecommerce for physical products, preferably in home goods or multi-category retail
• Experience updating websites using content management systems
• Basic front-end development familiarity (e.g., web image optimization, HTML/CSS)
• Knowledge of SEO best practices for ecommerce
• Strong ecommerce merchandising skills with a customer-first mindset
• Excellent copywriting, editing, and proofing abilities
• High attention to detail with the ability to maintain consistency and accuracy across large volumes of content
• Strong organizational skills and ability to manage multiple projects with quick turnarounds
• Curiosity, problem-solving ability, and comfort working through ambiguity

Nice to Have

• Ecommerce photo editing skills, including cropping, clipping, resizing, and color correction
• Experience maintaining ecommerce sites like Shopify, Matrixify, Accentuate, or Figma

Work Environment, Hours, & Compensation
This is a full-time, exempt position, Monday through Friday during business hours. While we embrace a hybrid work model, in-person collaboration is a valued part of our culture. Three remote workdays per week are available with potentially more onsite days as needed based on projects. This role is based out of our San Francisco office. The salary range for this position is $87,000 – $92,000, based on experience.

Benefits
We are committed to your health and well-being. Heath offers a comprehensive benefit package for full-time employees that includes a choice of medical plan, dental, vision and life and works very hard to keep employee costs low for excellent coverage. We do not require an employee contribution for individual premiums, and we pick up a large portion of the costs for dependent coverage. A generous 401(k) match annually. We offer a generous time off allocation, paid family leave, and of course a healthy discount on all Heath Ceramics products.

Proud Equal Opportunity Employer
At Heath, we don’t just accept differences — we celebrate it, we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.

How to Apply
If you would like to be considered for this position apply through this application form. Thank you for your interest!