Gate/Dispatcher

Description

JOB TITLE: GATE CLERK – DISPATCHER

POSITION OVERVIEW: The person on this role must be adaptable and flexible to perform the role of Gate Clerk and of Dispatcher depending on the business need of the moment. Both positions require the candidate to be a fast learner of computer systems and have basic knowledge of Excel spreadsheets. This is a non-exempt position. The following are the responsibilities for each of the roles:

GATE CLERK:

• Provide a secure entrance to the facility by keeping record of visitors/vendors
• Manage the flow of truck through facilities gate by providing them clear directions
• Ensure Chiquita’s intermodal equipment leaving the yard is in the appropriate condition to go over the road and is received in the yard in good condition – report any damage or inconsistency identified
• Complete necessary system input and forms deemed appropriate by management, such as but not limited to: ELR (Equipment Lease Receipt), BOL, drayage control records, temperature check, report of events (i.e. damages to equipment and property, theft, presence of unauthorized persons).
• Support the dray to and from the port by providing the necessary paperwork to drivers going to the port, directions to drivers in-gating from the port and updating the moves in the system.
• Keep the equipment inventory updated and accurate in the system as well as the fruit inventory through the check in and out of drivers picking up orders of fruit.
• Coordinate with maintenance the inspection of equipment received with damages
• Assist in physical inventory of equipment
• Assist in order and cleanliness of the premises
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

DISPATCHER:

• Timely assign appointment slots in the Company’s system for fruit orders, liner Southbound trans-loads and liner Northbound pick-ups.
• Check in and out the drivers picking up “live loads” at the warehouse.
• Handle the temperature recorders to the drivers based on the type assigned to each customer.
• Ensure the temperature setting instructions are properly printed on the documentation and understood by the carriers and/or operations.
• File all the documentation associated with each fruit order dispatched (check-in sheets, pick slips, loading sheets when necessary, BL, ELR, etc.).
• Assign the fruit to the orders at least 24 hours in advance following FIFO principle and restrictions based on specific customers.
• Coordinate with Customer Service and Accounting the timely return to the inventory of fruit rejected by customers to guarantee inventory accuracy and seek the re-utilization of the fruit for another customer, following Quality and Sales directions.
• Through the correct assignment and follow up of the fruit inventory, minimize the loss of fruit.
• Participate in the monthly physical fruit inventory and provide all supports needed for the inventory reconciliation report.
• Support management on any additional request needed.

JOB REQUIREMENTS:

• High School Diploma/GED
• 1-2 years of customer service and/or container or trucking dispatch experience preferred, but not strictly required.
• Strong work ethic, goal driven, self-motivated, teamwork player and customer service oriented
• Strong appreciation for continued learning.
• Able to multitask and work in a fast-paced environment.
• Adaptable, proactive and committed.
• Strong organization, planning, and time management skills.
• Ability to work under pressure; maintain problem-solving attitude.
• Proficiency with computer systems and applications.
• Proven ability to take direction from multiple sources.
• The position requires overtime, weekend and holiday time work as well as changes in the working schedule, based on business need.
• Bilingual (English, Spanish) is a plus.

PHYSICAL ENVIRONMENT:

• When at Dispatch most work is performed in a temperature-controlled office environment. Incumbent may sit for long periods of time at a desk or computer terminal.
• When at the gate, the incumbent may be sitting at a desk and performing tasks on the computer and alternating with going outdoors to inspect equipment coming in or going out of the yard. Incumbent may stand for long periods of time.
• The incumbent will be exposed to an environment with heavy equipment traffic
• The incumbent will need to plug and unplug reefer containers to 480V outlets
• Walking, stooping, bending, twisting, lifting, pulling, pushing and reaching are required when performing the job duties