Club Generalist

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SUMMARY: The Club Generalist plays a key role in delivering an exceptional member and guest experience. This versatile position supports daily operations across multiple departments that may include Golf Services, Clubhouse Operations, Food & Beverage, Human Resources, and Membership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as an administrative liaison across departments, with a focus on membership and admissions.
• Maintain confidentiality with sensitive member and club information in processing of membership pipeline and monitor trends pertaining to member acquisition.
• Prepare internal and external communications as needed.
• Facilitate reporting and processing of data as requested.
• Assist Culinary and Food and Beverage management with the printing of menus.
• Handle general correspondence including emails, phone calls, and the distribution of incoming mail correspondence.
• Prepare and modify documents including correspondence, reports, drafts, memos, agendas, meeting minutes, including photocopying, mailing, scanning, as needed across departments.
• Help coordinate and execute member activities, employee, and club events.
• Collaborate with multiple departments to maintain high service standards and club aesthetics.
• Maintain electronic and hard copy filing system.
• Schedule and coordinate meetings and appointments for Executive Management Team as needed.
• Monitor project timelines including milestone and completion deadlines.
• Facilitate new member follow up calls for 60 day and 90 day follow up as needed.
• Cover the front desk for breaks, vacations and as requested.
• Ensure that all services to Members are conducted in a highly professional and efficient manner.
• May conduct basic research across departments and industry; compile, analyze and summarize information for reports and correspondence.
• Ensure work environment is safe and Codes of Safe Practices are adhered to consistently. Report injuries timely.
• Report to work regularly and on time, follow directions, seek feedback, have a good relationship with co-workers and supervisors, treat co-workers, supervisors and members/guests with respect and courtesy, and refrain from abusive, insubordinate, and/or violent behavior.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform other assignments as requested.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent computer skills in Microsoft Word, Excel, Publisher, and Outlook and ability to operate standard office equipment.
• Ability to plan, organize, prioritize, assess problems, and problem-solve to meet deadlines.
• Ability to perform tasks with attention to detail and accuracy.
• Ability to be flexible, adaptable and customer service oriented.
• Ability to calculate figures and amounts such as discounts, proportions, and percentages.
• Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form.
• Ability to work independently in the accomplishment of a wide variety of duties.
• Ability to work successfully with a variety of individuals with various socio-economic, ethnic, and cultural backgrounds.
• Ability to read and interpret documents such as safety rules, menus, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• Ability to maintain a flexible work schedule with holiday, weekday, and weekend availability.
• Ability to maintain a professional image and appearance as outlined in Employee Handbook and departmental standards.

EDUCATION AND/OR EXPERIENCE:

• Two years administrative support experience.
• Private club experience preferred.
• High school diploma or equal to a GED.

CERTIFICATES & LICENSES:

• Must provide valid document(s) to work in the US.

WORK ENVIRONMENT : Work is primarily performed indoors in a well-lit area at a moderate noise level. Employee may be exposed to outdoor and inclement weather conditions on occasion. Weather conditions range from wintertime lows of 30 degrees to summertime highs to 80+ degrees.

PHYSICAL DEMANDS: While performing the duties of this job, the employee must be able to:

• Occasionally move boxes and equipment weighing up to twenty-five pounds throughout the Club.
• Must be able to remain in a stationary position up 80% of the time.
• Must be able to occasionally move about both the inside and the outside of the Club.
• Must have manual dexterity capabilities to frequently operate a computer and other office productivity machinery, such as copy machine, fax machine, Point of Sale system, and computer printer.