IT Support Analyst, Associate

SGS Consulting
California

Job Responsibilities:

  • Provide first-level technical support for Windows systems, network issues, printers, and Microsoft applications.
  • Troubleshoot, document, and escalate incidents following standard operating procedures.
  • Assist with service requests while maintaining strong communication and customer service skills.

Skills:

  • Strong communication and active listening to explain technical concepts clearly.
  • Effective problem-solving and troubleshooting abilities for IT-related issues.
  • Collaboration and adaptability to work well with teams and handle changing priorities.

Education/Experience:

  • 6+ months of experience in IT or related area.
  • 6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
  • Any education will work.
Posted 2025-11-15

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