Customer Support Assistant

About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, KKR, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Event Helper is an affiliated company of ISC.

Job Summary

When you join The Event Helper as a Customer Support Assistant, you’re delivering quality service to our customers. As a Customer Support Assistant, you’ll engage with customers and specialists to provide quick and accurate assistance.

In this role you can expect:

• Opportunities to gain insurance industry knowledge and develop your skills that may help you grow your career


• The satisfaction of knowing you provide a meaningful service to our customers who rely on you for assistance


• Monthly incentives (averaging $750 per month with below average earnings during our off season and above average during our busy season)

Position Responsibilities

• Working within a fast-paced environment, where performance is based on productivity and customer service


• Effectively and efficiently handling sensitive customer issues and concerns in a busy, high volume call center


• Researching and resolving customer inquiries in a timely manner


• Helping customers with corrections and simple questions.


• Receiving 40-60 inbound emails daily from new and returning customers.

Minimum Qualifications

• A passion for helping people, patience, and the ability to build trust


• Integrity


• Excellent computer skills: work on our internal software system to make corrections quickly and accurately to policies


• The confidence and ability to utilize available resources (ask questions!) to provide excellent customer service


• 1+ year of customer service experience, insurance experience not required


• Excellent written/verbal/email skills. Bilingual (English/Spanish) helpful


• Willing to work onsite in our Grass Valley office Monday-Friday

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range

$20 - $20 USD

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows


• Professional development opportunities


• Owner Referral Program


• Work from home reimbursement for remote/hybrid roles


• Burnalong digital health and wellness platform


• Canary emergency financial assistance program


• Comprehensive medical, dental, vision


• Life/AD&D Insurance


• Confidential, Employee Assistance Program


• Health Savings Account, includes company contribution


• Short-term disability


• Voluntary benefits - supplemental accident, critical illness, hospital insurance


• Employee discounts


• 401(k) Plan with company match contribution


• Various Time Off Programs


• 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

**Must be legally authorized to work in the United States.**

**ISC participates in the Federal E-Verify program**