Admissions and Outreach Advisor

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The admissions adviser plays a pivotal role in the recruitment and retention of students for the School of Leadership and Education Sciences (SOLES). The adviser communicates extensively with prospective SOLES graduate students through telephone, e-mail, virtual and in-person advising appointments. The adviser also acts as the admissions representative for individuals from the community, faculty, and staff in SOLES and throughout USD. In addition, the adviser will respond to questions and inquiries relating to SOLES, admissions, departmental operations, and projects. In addition, the adviser serves as general administrative support within the department. Under the direction of the Assistant Director of Admissions and Outreach, the adviser coordinates recruitment and retention events (online and in-person) for all SOLES graduate programs. The adviser maintains strict confidentiality regarding all office documents and matters related to visitors, students, and personnel. Immediate supervision is from the Assistant Director of Admissions and Outreach. Supervision provided by the Director in the Assistant Director's absence. This position exercises immediate supervision of student volunteers, as assigned.

Duties and Responsibilities:

• Advise prospective students throughout the enrollment process by:
  • Responding to inquiries made by prospective applicants and managing prospective student follow-ups
  • Guiding constituents through the online application and program requirements
  • Accurately disseminating information regarding the status of their application
  • Meeting constituents in-person, by phone, or via Zoom to share program details, answer questions, and facilitate program decisions
  • Hosting information sessions, in-person and online, to address prospective/current applicant and newly admitted student needs.
• With direction from the Assistant Director of Admissions, coordinate and facilitate events to promote the SOLES graduate programs to prospective applicants.
• Manage prospective student database and assist in maintaining the accuracy of data.
• Develop and send email communications to inquiry lists and applicants.
• Edit and/or create advising materials as needed and prepare materials for graduate school fairs and on-campus events.
• Attend recruitment events (including graduate school fairs) on and off-campus as needed.
• Assist with the development of recruitment and travel plans for the academic year.
• Assist with preparation for meetings and presentations.
• Communicate with internal and external constituents.
• Provide support to the Assistant Director and Director of Admissions during peak recruitment times.
• Coordinate the Student Ambassador program and supervise volunteers primarily by:
  • Initiating program recruitment
  • Developing and organizing participant training
  • Delegating program duties to student ambassadors.
• Work with student ambassadors and graduate assistants to support recruitment needs.

Special Conditions of Employment:

Effective June 1, 2025, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations. For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.

• Valid driver's license required.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement : Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Job Requirements:

Minimum Qualifications:

• Bachelor's degree required.
• 2-3 years of administrative/admissions experience, or an equivalent combination of education and experience.

Preferred Qualifications:

• Experience in higher education, admissions, marketing, and/or recruiting preferred.

Performance Expectations - Knowledge, Skills and Abilities:

• Must possess strong analytical, time management, and organizational skills with the ability to prioritize workload effectively.
• Ability to set priorities and work independently under pressure and with multiple priorities, paying close attention to detail in a dynamic environment of regular interruptions, multiple projects, and frequent deadlines.
• Demonstrated effective oral and written communication skills.
• Demonstrated interpersonal skills with the ability to work effectively and patiently with a diverse faculty, staff, students, and administrators.
• Must demonstrate initiative, professionalism, attention to detail, and an outgoing, student service-oriented personality.
• Must enjoy meeting new people and counseling students with diverse backgrounds and experiences.
• Effective ability to learn, retain, and accurately communicate complex policies, procedures, and program information.
• Ability to maintain a high level of confidentiality.
• Ability to establish and maintain effective and productive working relationships with constituents within a diverse, fast-paced, and ever-changing environment.
• Must be willing to occasionally work early mornings, evenings, and weekends.
• Must hold a valid driver's license.
• Understanding of and commitment to the mission and purpose of USD as a private, Catholic, liberal arts-based University.

Computer Skills

• Must be fluent in word processing, database, and spreadsheet software, including Microsoft Suite, Google Suite, and internal database management systems, including internet and e-mail.
• Experience using customer relationship management (CRM) systems (e.g. Salesforce, Hubspot), Canva, Zoom, and social media platforms.
• Ability to use software and implement programs to create, accommodate and enhance existing databases, spreadsheets, and tracking systems.
• Ability to analyze reports, summarizing and presenting information from the database.

Posting Salary:

$25-27 per hour; Excellent Benefits The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Special Application Instructions: Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at [email protected].