Case Manager I/ II - Drop In

Job Description

Job Description

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Case Managers provide case management services to targeted demographics per contract requirements. Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive needs through communication and resources to promote well-being.

Qualifications:

1. Case Manager I - High school diploma or GED required. Bachelor's degree in Counseling, Social Work or related field preferred. Equivalent
   experience accepted.
2. Case Manager II - Bachelor's degree in counseling, social work or related field required. Equivalent experience accepted.
3. Knowledge of community resources preferred.
4. Bilingual preferred.
5. Must be 21 years old or over.
6. A valid California driver’s license is required of staff who have regular driving duties, and the driving record must meet the requirements of their position and be approved by the agency’s insurance company.

Essential Job Functions:

1. Ability to communicate ideas in oral and written form.
2. Protect and honor individual integrity through confidentiality.
3. Ability to work in a harmonious manner with subordinates, supervisors, and others.
4. Ability to instruct in group and individual settings.
5. Ability to work effectively with cultural/ethnic diversity.
6. Maintain confidential information according to legal and ethical standards. Ability to work at various locations, including client homes, schools and community settings.
7. Physical, mental, and emotional health adequate to perform duties.

Responsibilities:

1. Provide access, advocacy, resources and linkage to clients.
2. Attend community events, provide outreach services to include identifying areas that need to be strengthened, in addition to setting and reaching targeted goals. May need to work evenings and weekends as needed.
3. Administer program measurement tools and surveys to track and report program data and outcomes.
4. Interact productively within a multi-disciplinary team and other community organizations.
5. Maintain record and tracking systems that meet standards of the agency, The Joint Commission and contract.
6. Responsible for preventing and controlling infection.
7. Responsible for maintaining a culture of quality and safety.
8. Effectively use de-escalation skills and techniques for crisis prevention
9. Properly administer the C-SSRS to help prevent suicide.

Other:

1. Attend all required meetings and training.
2. Report any suspected child or dependent adult/elder abuse or neglect immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
3. Report any client imminent danger to self or to others or gravely disabled immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
4. Other duties as assigned.