Customer Program Manager
- Serve as the primary point of contact for customers, managing communication, expectations, and delivery milestones
- Translate customer requirements into actionable inputs across design, build, and commissioning phases
- Support execution of project plans aligned with technical specifications and contractual obligations
- Track construction progress, communicate key milestones, and proactively manage risks and delays
- Develop and maintain integrated project schedules aligned with both customer and internal team expectations
- Coordinate with cross-functional teams (engineering, design, procurement, network, and operations) to ensure seamless information flow
- Lead issue resolution and escalate critical risks or blockers when necessary
- Ensure readiness for customer occupancy, including documentation, compliance, and operational handoff
- Deliver regular reporting, dashboards, and executive-level updates on schedule, risks, and progress
Qualifications
- 8+ years of experience in project management or customer-facing roles within data center construction or infrastructure delivery
- Demonstrated success managing complex, cross-functional projects
- Strong understanding of data center construction and infrastructure lifecycle: familiarity with MEP systems, electrical, cooling, commissioning, certificate of occupancy processes
- Excellent communication, presentation, and stakeholder management skills
- Ability to thrive in fast-paced environments and manage competing priorities
- Proficiency with project management tools (e.g., MS Project, Smartsheet, Procore, or similar)
- PMP certification (or equivalent) is considered an asset
- Must be able to travel regularly to project sites across the United States (Texas, Arizona, Tennessee, Ohio, etc.)
- Collaborative, fast-moving team environment
- Opportunity to take on additional responsibilities as the business evolves
- Play a key role in delivering large-scale, mission-critical infrastructure projects powering AI and cloud technologies
- Work alongside industry experts in data center construction, engineering, and operations
- Join a high-growth organization in a rapidly expanding sector
- Make a tangible impact on cutting-edge infrastructure shaping the future of technology
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