Customer Service Representative
Job Purpose:
Our Customer Service Representative will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.Job Responsibilities:
● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.
● Review customer purchase orders and contracts to ensure accuracy and compliance.
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
● Process order modifications and communicate changes to ensure customer satisfaction.
Additional Responsibilities & Qualifications:
● Proven experience handling complex orders under tight deadlines.
● ENCORE Experience.
Work Experience:
● 1-3 years of related job experience. ● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. ● Proficient with Microsoft Office Suite.Education:
● High School Diploma/GEDWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits, 401k, paid time off and tuition reimbursement.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit and connect with the Company on LinkedIn .
Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
Recommended Jobs
Front of House Manager
Tarts de Feybesse is an artisanal bakery located in the new Northlake district in Oakland featuring high quality products such as bread, viennoiseries, and viral pastries. It is run by Monique and Pau…
Physical Therapist
We are looking for a licensed physical therapist to work at our outpatient physical therapy clinic in Koreatown, Los Angeles. Job Details: Part Time to Full time position with some flexibility …
Financial Services Manager
: Mechanics Bank is currently searching for a Financial Services Manager to join our team at our Berkeley Shattuck Branch. The Financial Services Manager supervises and directs the sales production …
Painter - Journeyman
Responsibilities for this Position Painter - Journeyman Location: San Diego, CA, US, 92113 National Steel and Shipbuilding Com Job Posting End Date: Until Filled Shift: All Secu…
Litigation Paralegal
Job Details: Litigation Paralegal - Los Angeles, CA Firm: A nationally recognized law firm specializing in litigation with over 200 attorneys across multiple U.S. offices. Role: The E…
Project Management Office Supervisor
Job Description and Duties Please Note: Due to postal service delays, electronic submission of application is recommended. Please see the Duty Statement link, found in the Additional Docum…
Cage Cashier
INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472). POSITION: CAGE …
Quality Document Sys Mgmt. Spec 2,
Roles & Responsibilities Key responsibilities: Actively participate in GCS compliance initiatives with Readiness and Quality project teams. Assists GCS Readiness Project Managers in preparin…
Project Manager
We are hiring in San Diego for a Project Manager II and it will be a hybrid position. The Project Manager (PM) leads the planning, coordination, and execution of complex utility regulatory reporting …
Manager, Venue Power & HVAC, FIFA World Cup 2026 - San Francisco
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by…