IT Manager

Apply now: IT Manager, Remote (West Coast Hours Required). Start date is ASAP for this permanent position.

Job Title: IT Manager
Location-Type: Remote (West Coast hours required, 9-6 PST core hours; optional onsite availability in Los Angeles, CA)
Start Date: ASAP
Duration: Permanent
Compensation Range: Up to $130,000

Benefits: Full Health, Dental, and Medical coverage for employee (dependent coverage available at additional cost)

Visa Sponsorship: Not eligible for visa sponsorship

Job Description:
This role serves as the sole IT support professional for a growing legal firm, owning all technology operations and serving as the internal expert on firm-wide software, compliance, and AI tools.

Job Summary
•Provide first-line technical support to attorneys and staff for all software and technology-related issues
•Serve as the internal subject matter expert for legal AI software, with emphasis on developing deep proficiency and supporting firm-wide adoption
•Coordinate with external vendors and managed service providers to resolve escalated system issues
•Promote consistent use of firm technology, established workflows, and software platforms across the organization
•Monitor user access and system usage to ensure compliance with firm procedures and data governance standards
•Deliver coaching, training, and follow-up to ensure employees are effectively utilizing required systems
•Support Microsoft 365 user administration, permissions, and participate in software rollouts and upgrade initiatives

Minimum Requirements:
•5 years of experience in technology support, IT operations, or a related role, preferably within a law firm or professional services environment
•Experience with Harvey AI or a comparable legal AI software
•Demonstrated proficiency with Microsoft Dynamics 365, as this platform is central to firm operations
•Strong AI literacy with hands-on professional experience working with AI tools, not just conceptual familiarity
•Comfortable serving as the sole IT resource at an organization, with full ownership of the technology environment
•Strong troubleshooting, problem-solving, interpersonal, and communication skills

Preferred Qualifications:
•Familiarity with HubSpot (training available for the right candidate)
•Experience with Monday.com or a comparable project management platform
•Background in compliance monitoring, user access management, and enforcing technology procedures
•Proven ability to hold team members accountable to established processes while maintaining a collaborative and patient working style