Director, User Experience Design

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking a Director of Product UX to lead the design strategy for a platform that connects and simplifies how customers interact with our products. Today, customers access our services through multiple independent product experiences. We are bringing those experiences together into a unified platform where customers can discover, purchase, and manage services in one place.

The Director of Product UX will lead the design team responsible for shaping this experience. You will define the UX strategy for the platform, establish design standards used across product teams, and ensure the customer experience is consistent, intuitive, and grounded in real user needs. This role leads the design strategy and capabilities required to deliver a unified, intuitive customer experience across the platform and the products it connects.

Responsibilities

• Define UX Strategy : Lead the experience vision for the platform and ensure design informs product strategy and roadmap decisions

• Lead and Develop the Design Team : Manage and mentor a team of UX designers. Conduct design reviews, support career development, and maintain a high bar for design quality

• Own user adoption outcomes: Define and drive strategies that increase customer onboarding, engagement, and sustained usage of platform experiences, ensuring UX directly contributes to measurable adoption goals.

• Create a Unified Product Experience: Define experience standards that ensure consistency across products and services

• Build and Govern a Design System: Lead the development and adoption of a shared design system used across multiple product teams

• Establish UX Research Practices: Build a research capability that generates insight into customer behavior, needs, and pain points. Ensure research informs product decisions

• Improve End-to-End Customer Journeys: Map and improve customer journeys that span multiple products and systems to ensure a seamless platform experience

• Partner Across Product and Engineering : Collaborate closely with product managers and engineers to shape product direction and deliver high-quality experiences

• Advocate for the Customer: Champion user-centered design principles and ensure customer needs are represented in product decisions

• Establish a shared design system adopted across product teams

• Integrate UX research and design insight into product planning

• Improve the consistency and usability of experiences across products

• Build a strong design culture focused on customer outcomes

• Develop and grow a high-performing design team

Qualifications

• 10+ years of experience in UX, product design, or related disciplines

• 5+ years leading product design teams

• Experience defining UX strategy for complex digital products or platforms

• Demonstrated ability to influence product and engineering leadership

• Experience building or scaling design systems across multiple product teams

• Strong experience applying UX research to product strategy and design decisions

Preferred Experience

• Experience leading UX for platform or ecosystem products

• Experience designing experiences that span multiple products or services

• Experience building UX research or design operations capabilities

• Experience working in enterprise software or technically complex products

This posting is a new position within our organization.

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual

Canada - Toronto Office TRO : 166,000 - 248,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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