Technology Support Specialist

The Technology Support Specialist serves as the primary, on-site resource for students and staff in their daily use of devices, applications, classroom technology, and online services. This role blends hands-on technical support with a strong orientation toward teaching and learning—helping users not only resolve issues, but use technology effectively in support of their work.

This position operates with a high degree of independence and accountability. While supported by an external managed service provider (MSP) for escalation, systems engineering, and guidance, the Technology Support Specialist is fully responsible for day-to-day support, prioritization of tasks and requests, and the overall user experience on campus.

Reporting to and working in close partnership with the Director of Educational Technology & Innovation, the Technology Support Specialist ensures alignment between classroom needs, instructional priorities, and technology support.

The Technology Support Specialist is a visible and trusted presence in the school community, who contributes to a professional, collaborative environment in which responsiveness, reliability, willingness, and collegiality matter.

Curtis School is fully committed to a diverse faculty and student body. The candidate should possess an abundance of respect and sensitivity around racial, ethnic, gender, socio-economic, and all differences.

Duties and Responsibilities

Include, but are not limited to:

• Embracing Curtis School’s Vision, Purpose, Values, and Diversity, Equity, and Inclusion statement.

• Providing responsive, high-quality technical support to students and staff across devices, applications, and cloud-based services.

• Troubleshooting and resolving issues related to Apple and Windows devices (macOS, iOS/iPadOS), Google Workspace, and school-supported applications.

• Supporting classroom technology, including interactive displays, projection systems, and audio/visual setups, and ensuring readiness for daily instruction.

• Providing real-time troubleshooting during classroom instruction, meetings, and school events.

• Supporting and maintaining the deployment, configuration, and managing the lifecycle of student and staff devices.

• Assisting with mobile device management (MDM) systems (e.g., JAMF), including application deployment, configuration profiles, updates, and security settings.

• Supporting printer and peripheral setup, maintenance, and troubleshooting for school-managed devices and systems.

• Assisting with onboarding of new students and staff, including device setup, account access, and system orientation.

• Performing basic user and access management within school systems, including the student information system (SIS).

• Managing incoming support requests, prioritizing effectively, and ensuring timely resolution and clear communication.

• Maintaining accurate documentation of issues, resolutions, and recurring trends to improve systems and support.

• Building strong, professional relationships with faculty, staff, and students through clear communication and a service-oriented approach.

• Collaborating with the MSP to escalate complex issues, implement solutions, and strengthen overall technology operations.

• Attending Back-to-School Nights, Open House, faculty workshop days, relevant school events, and required professional development.

• Supporting technology needs for school events, including occasional after-school, evening, or weekend coverage.

Qualifications

A successful candidate will:

• Have a minimum of 3–5 years of experience in end-user technology support. (Experience in a school environment is preferred.)

• Demonstrate strong proficiency in supporting Apple and Windows devices (macOS, iOS/iPadOS).

• Have experience supporting and administering Google Workspace.

• Have experience with or the ability to learn mobile device management platforms such as JAMF.

• Possess experience supporting classroom technology and AV systems.

• Demonstrate strong troubleshooting and diagnostic skills across hardware, software, and systems.

• Have experience with printer support and basic print environment management.

• Be comfortable supporting user accounts and access within school systems, including SIS platforms.

• Possess strong communication, organization, and relationship-building skills.

• Be able to explain technical concepts clearly to users with varying levels of experience.

• Demonstrate the ability to work independently, manage priorities, and maintain accountability.

Preferred

• Experience working in an independent school or K–12 education

• Familiarity with JAMF or other MDM platforms

• Familiarity with Clever, Blackbaud, or similar school-based platforms

• Familiarity with LMS platforms (e.g., Google Classroom)

• Experience supporting live classroom- or event-based technology needs

• Experience with student information systems

Physical & Work Requirements

• Be flexible about working in outdoor weather conditions and able to regularly sit, stand, walk, use hands, reach with arms, talk, and hear, and occasionally lift up to 10-25 pounds.

• Support school events and varied schedules (occasionally before school, after school, or on a weekend, as needed).

• Punctuality and professionalism are expected at all times.

Salary

At Curtis School, salaries are one component of a compensation package that includes a generous benefit package, retirement matching, lunch credits, health & life, and AD & LTD insurance. The anticipated annual base salary range the school reasonably expects to pay candidates for this position is $85,000 to $105,000, depending on factors such as years of experience.

Non-Discrimination Policy

Curtis School is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, age, gender, gender identity, gender expression, sexual orientation, disability, veteran or marital status, or any other legally protected status in its employment practices.

Application Procedures

Click here to apply.