Strategic Partnerships Lead

About Tavrn: Tavrn is a pioneering legal AI company transforming the plaintiff law sector through automation of medical chronologies, demand letters, and medical record retrieval. We are dedicated to becoming the leading AI-driven solution provider for personal injury, medical malpractice, workers' compensation, SSDI legal practices, and beyond. Our vision includes expanding our innovative AI-driven solutions into adjacent industries such as eDiscovery, healthcare, insurance, and other data-intensive sectors.

Position Overview: We’re looking for a proactive and relationship-driven Customer Success Manager to join our growing team. In this role, you'll ensure our customers maximize the value they receive from Tavrn’s solutions, driving customer satisfaction, retention, and growth.

Key Responsibilities:

• Manage and nurture relationships with strategic customer accounts, ensuring satisfaction and ongoing engagement.

• Identify opportunities for account expansion and growth, actively driving customer retention.

• Communicate effectively with customers, prioritizing and managing their requests and feedback.

• Understand and navigate complex customer workflows and requirements, providing tailored support and solutions.

• Collaborate internally with sales, product, and engineering teams to align customer feedback with product improvements and developments.

Qualifications:

• 3–5 years of experience in customer-facing roles such as account management, sales, sales engineering, or consulting.

• Proven ability to build and maintain strategic customer relationships.

• Strong communication skills and the ability to manage and prioritize multiple customer requests simultaneously.

• Capability to understand complex customer needs and workflows, adapting quickly to deliver effective solutions.

• Relationship-driven mindset with a passion for ensuring customer success.

What We Offer:

• Competitive compensation with salary in the range of $140,000 - 170,000 (placement within range based on experience and qualifications).

• Growth and advancement opportunities within a dynamic AI startup environment.

• Supportive team culture emphasizing innovation, collaboration, and customer impact.

Join Tavrn and help redefine how the legal industry leverages AI-driven solutions!