Front Desk Concierge (HOA)

Front Desk Concierge (HOA) Location Laguna, CA : Description: PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk Concierge (PT), The Towers at Laguna Woods Village , Laguna Woods, CA. Who We Are Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members' a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry's top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below: Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement Who We're Looking For PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description : Reporting to the Director of Operations, this position is located at a 55+ age-restricted high-rise in Laguna Woods Village. The Front Desk Staff serve a crucial and critical role by being able to directly serve the residents of these luxury High-Rise Condominium Towers. The Towers is an active senior community offering a hotel-style living experience. Duties & Responsibilities: Deliver extraordinary customer service to residents in a courteous, professional manner. Assist residents with general questions including but not limited to billing, maintenance requests, reservations, and activity scheduling. Professionally communicate with residents, team members and vendors in person, via e-mail or phone. Field phone calls, assist realtors in accessing units. Schedule Move-in/Move-out dates. Utilize multiple software platforms to provide a variety of services and information to residents. Embrace flexibility and change with additional duties that may be assigned in order to assist the community. Other duties as assigned. Required Qualifications: High School Diploma or GED required A drive and passion to assist others Ability to perform under deadlines and pressure combined with strong problem-solving skills Ability to multi-task in a fast-paced environment Motivated and self-starter Ability to build rapport with residents, team members and vendors Excellent written and verbal communication skills Proficient in Microsoft Word, Excel, Outlook, and Windows Able to carry and move items up to 30 lbs. Requirements: Availability to work the Graveyard shift from 11:30pm to 7:00 am 24 hours per week