IT Technician

Why Royal? At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We believe in transforming the culture of construction, creating a space where everyone feels they belong. We are proud to support initiatives like "Breaking Barriers," showcasing the incredible contributions of women in our industry. Breaking Barriers: Women At Work Episode 1

We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time! 

We believe in taking care of our team. From comprehensive wellness programs to continuous learning opportunities, we invest in your growth and well-being.

We have a current opening for an IT Technician at our Sacramento, CA office.

The IT Technician is a key member of the IT team and focuses on supporting end users. The IT Technician will work with internal employees both in person and remotely with questions and problems concerning computer systems, hardware and software. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Success in the position is achieved through the following duties & responsibilities:

• Support End Users Experience
• Support end user’s devices (computers and mobile devices) while on site and document via the Fresh Service ticketing system.
• Meet SLA metrics and report out recommended process improvements.
• Device and End User Management
• Deploy new hardware and software to employees based on their Titles.
• Track inventory of devices per user.
• Support end users by installing applications, lock/unlock devices and configuring applications.
• Manage users in Active Directory, Office365, and other third-party applications.
• Follow onboarding and offboarding processes via scripts or alternative solutions
• Device and End User Management
• Remote office infrastructure support
• Work on internal IT projects and audits
• Begin understanding PowerShell and what they are doing

Requirements

Education and Experience:

• High School Diploma or GED Equivalent
• On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification preferred.
• 2+ years supporting a help desk or related technical support experience.
• Valid Driver’s license

Required Skills and Abilities:

• Proficient with the latest version of Windows and Microsoft Office
• Active Directory and Office 365 experience
• IOS devices, MDT, and FreshService experience a plus
• Must have strong communication skills in fast paced environment.
• Ability to operate hand tools
• Proficient at routing cabling and mounting equipment
• Ability to explain technical problems and offer solutions to those without technological training
• Ability to travel to locations across California possibly once a month for 1-2 days

Safety & Physical Requirements 

• Must wear proper PPE while on jobsites.
• Must comply with all safety standards and procedures.
• Sit, stand, and walk during the duration of the workday.
• Will lift, carry, push, pull, kneel, crouch, and reach.
• Must be able to lift up to 50 pounds
• Ability to operate hand tools safely

Salary Range:

$25.00/hour - $30.00/hour

• This is a non-exempt/hourly position

We offer competitive wages plus benefits and 401(k).

Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link:

We promote a drug free workplace.

Benefits

• Health

• Health Care Plan (3 types of Medical plans, Discounted Dental & Orthodontist services for adults & children, Premium Vision Plan)
• Retirement Plan (Traditional 401k, Roth 401k).
• $50k Life Insurance (Basic, Voluntary, & AD&D)
• Paid Time Off (Vacation, Sick Leave, and 8 Paid Holidays)
• Family Leave FMLA (Maternity & Paternity)
• Short Term & Long-Term Disability
• Pet Insurance
• Flex Spending Accounts: Healthcare, Dependent care (Daycare children & elderly – work related), & Transit
• Pharmacy discounts
• Kisx Card (Surgery & Imaging Program)
• Opportunity for tuition reimbursement
• Wellness Resources
• Free telehealth
• Health Joy App
• Free peer coach support - (mental health, stress management, substance use, and suicidal ideation)
• CancerCARE 1:1 Consulting and support with expert medical team
• Employee Assistance Support
• Hearing Aid discount plan
• Laser VisionCare discount plan
• Learning & Development
• Safety training: Getting Everyone Home Safely
• Professional & Leadership Development Training
• Skill Development Training
• Mentorship Program
• On-The-Job & Classroom Training

Employee Referral Program: We value referrals from our employees! If you know someone who would be a great fit for this role, please refer them through our company’s referral program. Successful referrals can earn you an incentive!